Lucent Technologies 1079984G3 manual Server/INTUITY/PMS Link Integration

Feature Descriptions

Required Hardware

There is no special hardware required for this feature.

Server/INTUITY/PMS Link Integration

In an integrated solution where a hotel has the GuestWorks server, the Lucent INTUITY Lodging voice messaging, and a PMS, data is exchanged between all three components to update guest information, enable voice messaging, add calling restrictions, and so on. Traditionally, three physical links are required to transmit these messages between each system.

With enhanced link software on the GuestWorks server (software Issue 2.0 or later) and updated software on the Lucent INTUITY Lodging system (Lucent INTUITY Lodging Issue 1.1 or later), you can remove the link used for exchanging voice mail updates between the Lucent INTUITY and the PMS. Guest information, such as check-in and check-out data that activates and deactivates guest room voice mailboxes, is sent from the PMS, through the server, and then to the Lucent INTUITY Lodging system.

NOTE:

When using the Lucent INTUITY Lodging Call Accounting feature that co-resides on the Lucent INTUITY platform, the call accounting link between the Lucent INTUITY and the PMS must remain in place. The Server/INTUITY/PMS Link Integration enhancement does not exchange call detail records between the server and the PMS.

Issue 1 April 1997 89