Display Client on Redirection
Display Client on Redirection
Security involving the room number and the guest name is a sensitive issue. When the Class of Service (COS) is set for “client room,” the redirection infor- mation is not passed to a receiving station. Examples of redirection information are “b” (busy), “d” (didn’t answer), or “f” (forward). This information could be a potential security breach, because the display shows a redirection code. This information might indicate whether guests are in their room.
NOTE:
Blocking this information can cause problems when the server uses the Lucent INTUITY Lodging voice messaging. When no redirect information is delivered, the voice messaging system does not know how to answer the caller. To correct this problem, you must enable the Display Client on Redirection feature.
The following is a list of call purpose indicators that are displayed when calls are redirected to the attendant console or to a backup voice terminal:
■b or B — Busy. Indicates that the called guest is busy and the call is redi- rected by Call Coverage.
■co — Controlled Outward Restriction Call. Indicates that a guest attempted to make an outgoing call, but the room has Outward Restric- tion applied.
■cs — Controlled
■ct — Controlled Termination Restriction Call. Indicates that a guest or an outside caller attempted to make a call to a guest room, but the called room has Termination Restriction applied.
■d — Don’t Answer or Cover. Indicates that the guest did not answer their telephone, and the call is redirected to the attendant through Call Cover- age.
■f — Indicates that a call has been redirected using Call Forwarding.
56Issue 1 April 1997
