Lucent Technologies 1079984G3 manual Considerations

Feature Descriptions

5.If there are still multiple matches, you are prompted to enter the first two characters of the person’s first name.

■If only one name matches the characters entered, the call is placed to that person.

■Otherwise, the call cannot be completed using Dial by Name. Continue with Step 6.

6.You can dial 1 and try entering the name again, or you can dial 0 and the call is routed to a designated extension (usually the attendant or a voice mailbox).

■If routed to an attendant, the attendant can then attempt to con- nect the call.

■If routed to a voice mailbox, the caller can leave a message.

Considerations

Consider the following when implementing the Dial by Name feature:

■The names used for this feature cannot have any accent marks or be characters other than the Roman alphabet. If non-Roman characters must be entered, the logical equivalent should be used in the names database.

■Special characters, such as the dash (-) and the apostrophe (‘), are ignored if entered into the names database when it comes to using the Dial by Name feature. For example, when searching on the name O’Neill,

a user should enter “onei” for the initial search. The * key can be entered to represent a dash or apostrophe, but the users must be aware that special characters are an option.

■Special characters, such as the pound sign (#), the asterisk (*), and num- bers 0-9, cause names in the database to be unsearchable. That is, if a name in the database has any of these characters, a user cannot search on that name.

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