Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-56
DA_ACWOOFF-CALLS 2
Database tables 2The DA_ACWOOFFCALLS item appears in the following database
tables:
Agent tables
The number of DA_ACWOCALLS that were made to an off- switch
location. If these calls were placed by an adjunct on behalf of the agent
(keyboard-dialed), they are also counted as DA_ACWOADJCALLS.
Requires a Generic 3 switch with ASAI.
This is a cumulative item.
DA_ACWOOFF-TIME 2
Database tables 2The DA_ACWOOFFTIME item appears in the following database tables:
Agent tables
The talk time of all DA_ACWOOFFCALLS (does not include
HOLDTIME). DA_ACWOOFFTIME is included in DA_ACWOTIME.
Requires a Generic 3 switch with the ASAI or EAS feature for direct agent
calling.
This is a cumulative item.
DA_ACWOTIME 2
Database tables 2The DA_ACWOTIME item appears in the following database tables:
Split/skill tables
Talk time of outbound extension calls the agent made while in the after
call work mode for a direct agent ACD call. Requires a Generic 3 switch
with the ASAI or EAS feature for direct agent calling.
This is a cumulative item.
Agent tables
The talk time of all DA_ACWOCALLS (does not include HOLDTIME).
DA_ACWOTIME includes DA_ACWOOFFTIME. Available on Generic 3
switches with the ASAI or EAS feature for direct agent calling.
This is a cumulative item.