Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-136
ONAUXIN (real-time) 2
Database tables 2The ONAUXIN (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in AUX work or AV AILABLE,
or, for Generic 3 switches, including agents who have an ACD or
AUXIN/AUXOUT call on hold, and on inbound extension calls, where
SPLIT is OLDEST LOGON.
This is a status item.
ONAUXOUT(real-time) 2
Database tables 2The ONAUXOUT (real-time) item appears in the following database
tables:
Split/skill tables
The current number of POSITIONS that are in AUX work or AVAILABLE
or, for Generic 3 switches, including agents who have an ACD or
AUXIN/AUXOUT call attributed to this split/skill on hold, and on outbound
extension calls.
This is a status item.
ONHOLD(real-time) 2
Database tables 2The ONHOLD (real-time) item appears in the following database tables:
Split/skill tables
The current number of split/skill ACD calls for this split/skill that are on
hold at agent positions. For Generic 3 switches, ONHOLD includes all
calls. Available on Generic 3 switches.
This is a status item.