Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-138
ORIGLOGIN 2
Database tables 2The ORIGLOGIN item appears in the following database tables:
Call record tables
Login ID of the agent originating the call. This is used for calls an agent
originates to another agent, to an on-switch extension, or to an external
destination.
ORIGREASON 2
Database tables 2The ORIGREASON item appears in the following database tables:
Call record tables
The reason code (0 through 9) associated with the originating agent’s
mode, if the agent is in the AUX mode. For agents in AUX on switches
with releases prior to the ECS or switches that do not have EAS and
reason codes active, ORIGREASON is always 0.
OTHER (real-time) 2
Database tables 2The OTHER (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS doing OTHER work. Agent
POSITIONS will show up in OTHER directly after the link to the switch
comes up and directly after the agents log in before the CMS is notified of
the agent’s work state.
For Generic 3 switches, other work includes: while in Auto-In or Manual-
In mode, an agent put any call on hold and perform no further action; the
agent is on a direct agent call or in ACW for a direct agent call; the agent
is dialing to place a call or to activate a feature; an extension call or a
direct agent ACD call is ringing with no other activity.
For Generic 3 switches without EAS, agents are logged into multiple
splits and doing work for a split other than this one (on an ACD call, in
ACW, or on a personal call attributed to a split other than this one.