Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-33
Agent tables
The number of inbound extension calls received by agents while in AUX
(auxiliary work), AVAILABLE, or for Generic 3 switches, wit h an ACD or
AUXIN/AUXOUT call on hold.
This is a cumulative item.
AUXINTIME 2
Database tables 2The AUXINTIME item appears in the following database tables:
Split/skill tables
The talk time of all AUXINCALLS (does not include hold time on Generic
3 switches).
This is a cumulative item.
Agent tables
The talk time of all AUXINCALLS.
This is a cumulative item.
AUXOUTADJ-CALLS 2
Database tables 2The AUXOUTADJCALLS item appears in the following database tables:
Split/skill tables
The number of AUXOUTCALLS that were placed by an adjunct on behalf
of an agent (keyboard-dialed). If such calls are placed to off-switch
destinations, then they are also counted as AUXOUTOFFCALLS.
Available for outbound calls on Generic 3 switches with the ASAI feature.
This is a cumulative item.
Agent tables
The number of AUXOUTCALLS that were placed by an adjunct on behalf
of an agent (keyboard dialed). If such calls are placed to off-switch
destinations, then they are also counted as AUXOUTOFFCALLS.
Available for outbound calls on Generic 3 switches with the ASAI feature.
This is a cumulative item.