Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-113
INTERFLOW-CALLS 2
Database tables 2The INTERFLOWCALLS item appears in the following database tables:
Split/skill tables
Number of OUTFLOWCALLS that were redirected to a destination
outside the switch.
This is a cumulative item.
Vector tables
Number of OUTFLOWCALLS that were directed to an off- switch
location. INTERFLOWCALLS includes LOOKFLOWCALLS.
This is a cumulative item.
VDN tables
The number of OUTFLOWCALLS that were redirected to a destination
outside the switch. INTERFLOWCALLS includes LOOKFLOWCALLS.
This is a cumulative item.
INTIME 2
Database tables 2The INTIME item appears in the following database tables:
Trunk group tables
The trunk holding time for all INCALLS carried by trunks in this trunk
group that completed during the collection interval. Trunk holding time is
the time from the initial trunk seizure until the trunk goes idle (that is, until
the caller drops, the agent releases the call, or the switch disconnects the
call). If an incoming call on a measured trunk is transferred off the switch,
the incoming trunk remains in use for the call and accrues trunk holding
time until the caller drops or the call is released.
This is a cumulative item.