Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Search values and calculations 2-224
Search values and calculations 2
Overview 2
Purpose 2This section presents database search values and calculations.
Organization 2
●Agent State and Row Search Values Cross-Reference
●Call Disposition and Row Search Values Cross-Reference
●Standard Dictionary Calculations
●Reports-specific Calculations
Agent state and
row search
values cross-
reference 2
Agent state and row
search table of values 2
Use the following table to identify how
CentreVu
CMS stores Agent State
(names) and the applicable row search values:
Status Database Items State Names Values for Row
Search
AG_DEST PBX
OFF
1
2
AG_DEST PBX
OFF
1
2
AG_DIR OUT
IN
1
2
AG_ORIG BLANK
PHONE
KEYBOARD
0
1
2