Introduction
CentreVu®
CMS R3V8 Database Items and Calculations
Interactions with Switch Features and Tracking of Switch Capabilities 1-19
G3 (R3V2 and
CentreVu
CMS I_ACDTIME I_OTHERTIME I_AUXOUTTIME I_ACDTIME
DEFINITY
ECS I_ACDTIME I_AUXTIME,
I_ACDAUX_OUTTIME I_AUXOUTTIME,
I_ACDAUX_OUTTIME I_ACDTIME
Agent answers ACD call Agent holds call, Agent talks to supervisor Agent reconnects to
held ACD call Call ends
dials supervisor