Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-150
R1AGINRING
(real-time) 2
Database tables 2The R1AGINRING item appears in the following database tables:
Split/skill tables
The number of reserve1 agents with this skill ACD call ringing (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R1AVAILABLE
(real-time) 2
Database tables 2The R1AVAILABLE item appears in the following database tabl es:
Split/skill tables
The number of reserve1 agents who are available to take a call (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R1INACW
(real-time) 2
Database tables 2The R1INACW item appears in the following database tables:
Split/skill tables
The number of reserve1 agents in ACW for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.