Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
General information 2-2
General information 2
Overview 2
Purpose 2This section presents general information about database items.
Organization 2The following topics are covered:
●“Database item types” on page 2-2
●“Split/skill database items” on page 2-3
●“Agent database items” on page 2-3
●“Trunk group database items” on page 2-4
●“Trunk database items” on page 2-4
●“Vector database items” on page 2-4
●“VDN database items” on page 2-5
●“Call work codes database items” on page 2-5
●“Agent login/logout database items” on page 2-6
●“Agent trace database items” on page 2-6
●“Current day configuration database items” on page 2-6
●“Current day report database items” on page 2-7
●“Call record database items” on page 2-7
●“Exception historical database items” on page 2-7

Database item

types 2
Overview 2Cumulative, Administrative, Row Identifier, Busy Hour, and Maximum
Value items apply to both the current and previous interval real-time
tables. Status items apply only to the current interval tables. Special
Table items are historical, and apply only to the table in which they are
stored.