Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-85
GNONACWIN(real-time) 2
Database tables 2The GNONACWIN item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in ACW for
this split/skill and on inbound extension calls. These greatest need
agents also appear in INACW. GNONACWIN includes agents receiving
extension calls from ACW associated with split/skill ACD calls and from
ACW not associated with an ACD call.
This is a real-time item.
GNONACWOUT(real-time) 2
Database tables 2The GNONACWOUT item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in ACW for
this split/skill and on outbound extension calls. These agents also appear
in INACW. GNONACWOUT includes agents making extension calls from
ACW associated with split/skill ACD calls and from ACW not associated
with an ACD call.
This is a real-time item.
GNONAUXIN(real-time) 2
Database tables 2The GNONAUXIN item appears in the following database tables:
Split/skill tables
The current number of greatest need POSITIONS that are in AUX work
or AVAILABLE, or, for Generic 3 switches, i ncluding greatest need agents
who have an ACD or AUXIN/AUXOUT call on hold, and on inbound
extension calls, where SPLIT is OLDEST LOGON.
This is a real-time item.