Lucent Technologies 585-210-939, Release 3 Version 8 SKPERCENT , SKPERCENT2-20, SKSTATE

Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items 2-167
SKPERCENT 2
Database tables 2The SKPERCENT item appears in the following database tables:
Agent tables
The agent’s percent allocation for LOGONSKILL. Requires a DEFINITY
ECS R6 or later with EAS.
This is a status item.
Agent login/logout tables
The agent’s percent allocation for LOGONSKILL. Requires a DEFINITY
ECS R6 or later with EAS.
SKPERCENT2-202
Database tables 2The SKPERCENT2-20 item appears in the following database tables:
Agent tables
The agent’s percent allocation for LOGONSKILL2-20. Requires a
DEFINITY ECS R6 or later with EAS.
This is a status item.
Agent login/logout tables
The agent’s percent allocation for LOGONSKILL2-20. Requires a
DEFINITY ECS R6 or later with EAS.
SKSTATE
(real-time) 2
Database tables 2The SKSTATE item appears in the following database tables:
Split/skill tables
The current state for the skill compared to all administered thresholds.
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.