Preface
CentreVu®
CMS R3V8 Database Items and Calculations
P-1
Preface
Purpose 0This book describes the
CentreVu
® Call Management System (CMS)
database items and calculations used for standard and custom reports. It
also includes descriptions of switch feature interactions and reports-specific
calculations.
The book includes:
●Terminology
●Database table names
●Interactions with switch features and tracking of switch capabilities
●Database table descriptions
●Database item descriptions
●Calculations
●Reports-specific calculations
●Row search values.
Audience 0This document is written for
CentreVu
Call Management System (CMS)
users who need to understand the use of database items and how
CentreVu
CMS calculates amounts for reports. It is also written to help users decide
which database items and calculations to use in custom reports.

How to use this

document 0
The following list describes the contents of each chapter and appendix in this
document:
●Chapter 1, Introduction
●Chapter 2, Database Items and Calculations
Conventions used0The following conventions are used throughout this document:
●A Book Title is italicized.
●An Informix table name is in monospaced type.
●A “Chapter Name” is always surrounded by quotes.
●A File name is in monospaced type.
●A Subsystem Reference is always in initial capital letters.
●A Window Title is always in initial capital letters.