Lucent Technologies 585-210-939, Release 3 Version 8 TAGINRING, TALKTIME , TAVAILABLE

Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items 2-173
TAGINRING
(real-time) 2
Database tables 2The TAGINRING item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who have ACD calls
ringing and who are not doing anything else. Available with Generic 3 and
newer switches with the EAS feature for top skills. However, "top"
database items are only significant for Generic 3 switches and the ECS
with EAS.
This is a status item.
TALKTIME 2
Database tables 2The TALKTIME item appears in the following database tables:
Call record tables
Total talk time for the answering agent in this segment.
TAVAILABLE
(real-time) 2
Database tables 2The TAVAILABLE item appears in the following database tables:
Split/skill tables
The number of top agents logged into the skill who are available in the
skill. Available with Generic 3 and newer switches with the EAS feature
for top skills. However, "top" database items are only significant for
Generic 3 switches and the ECS with EAS.
This is a status item.