Lucent Technologies 585-210-939, Release 3 Version 8 OLDEST_LOG- ON (real-time) , ONACD (real-, ONACDAUXOUT

Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items 2-134
OLDEST_LOG-
ON (real-time) 2
Database tables 2The OLDEST_LOGON (real-time) item appears in the following database
tables:
Agent tables
The split/skill the agent has been logged into the longest. For Generic 3
switches with EAS, this is always the first administered skill.
This is a status item.
ONACD (real-
time) 2
Database tables 2The ONACD (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are on inbound and outbound
ACD calls to this split/skill. ONACD includes ONACDOUT.
This is a status item.
ONACDAUXOUT
(real-time) 2
Database tables 2The ONACDAUXOUT (real-time) item appears in the following database
tables:
Split/skill tables
The current number of POSITIONS that are on AUXOUT calls with an
ACD call on hold for this split/skill. For agents in multiple skills with
multiple call handling, the last call the agent put on hold was for this skill.
Available for Generic 3 switches.
This is a status item.