Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
General information 2-7
Current day report database items 2
Overview 2The Current Day Report database item descriptions (Table F) are
historical items used specifically to collect values entered in the Forecast:
Current Day window. They apply to the Current Day Report (f_cdayrep)
table. The indexes are ACD, ROW_DATE and SPLIT.
Forecast data 2Forecast data for a split/skill is automatically generated when the
Forecast Manager runs (if you have also completed a Current Day
Configuration for the split/skill).
Call record database items 2
Overview 2The Call Record database item descriptions are historical items that
apply specifically to the Call Record (call_rec) table. The indexes are
ACD and ROW_DATE.
Exception historical database items 2
EXTYPE and REASON
database items 2
In the following exceptions database items, the database item EXTYPE
lists numerical values associated with exception types. The database
item REASON lists numerical values associated with exception types.
Exception type
storage 2
CentreVu
CMS stores exception types using the numerical values, then
translates the numbers into the text you see in standard exception
reports.
Selecting exception
types for reports 2
To select specific exception types for a custom report, you must enter th e
numerical value(s) in the Select rows where: statement.