Lucent Technologies 585-210-939, Release 3 Version 8 FMETHOD , FONACD, FOTHER, FSTAFFED

Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items 2-81
FMETHOD 2
Database tables 2The FMETHOD item appears in the following database tables:
Current day configuration tables
Type of trending to use for forecast. V al ues are 0 = none, 1 = seasonal , 2
= current trending.
FONACD
(real-time) 2
Database tables 2The FONACD item appears in the following database tables:
Split/skill tables
The number of flex agents on ACD calls for this skill (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
FOTHER
(real-time) 2
Database tables 2The FOTHER item appears in the following database tables:
Split/skill tables
The number of flex agents in the OTHER work state (0-999). Requires a
DEFINITY ECS R6 or later with EAS.
This is a real-time item.
FSTAFFED
(real-time) 2
Database tables 2The FSTAFFED item appears in the following database tables:
Split/skill tables
The number of agents staffing this skill as neither top or reserve agents
(0-999). Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.