Lucent Technologies 585-210-939, Release 3 Version 8 R1INAUX, R1ONACD, R1OTHER

Database Items and Calculations CentreVu® CMS R3V8 Database Items and Calculations
Database Items 2-151
R1INAUX
(real-time) 2
Database tables 2The R1INAUX item appears in the following database tables:
Split/skill tables
The number of reserve1 agents in AUX work for this skill (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R1ONACD
(real-time) 2
Database tables 2The R1ONACD item appears in the following database tables:
Split/skill tables
The number of reserve1 agents on ACD calls for this skill (0-999).
Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.
R1OTHER
(real-time) 2
Database tables 2The R1OTHER item appears in the following database tables:
Split/skill tables
The number of reserve1 agents in the OTHER work state for this skill (0-
999). Requires a DEFINITY ECS R6 or later with EAS.
This is a real-time item.