Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-79
FAVAILA BLE(real-time) 2
Database tables 2The FAVAILABLE item appears in the following database tables:
Split/skill tables
The number of flex agents available (0-999). Requires a DEFINITY ECS
R6 or later with EAS.
This is a real-time item.
FAILURES 2
Database tables 2The FAILURES item appears in the following database tables:
Trunk Group tables
The number of trunk failures for this TKGRP. No time or call is recorded in
any of the CMS tables. Trunk failures can be due to hardware problems
on the trunk, incompatible trunk types on either end of a call, or internal
switch errors (such as errors in call processing or vectoring translations).
This item does not include calls with short holding times. The FAILURES
database item is not populated for Generic 3 switches because trunks
that fail are automatically placed in the maintenance busy state.
This is a cumulative item.
Trunk tables
The number of trunk failures for this trunk. No time or call is recorded in
any of the CMS tables. Trunk failures can be due to hardware problems
on the trunk, incompatible trunk types on either end of a call, or to internal
switch errors (such as errors in call processing or vectoring translations).
This item does not include calls with short holding times. The FAILURES
database item is not populated for Generic 3 switches because trunks
that fail are automatically placed in the maintenance busy state.
This is a cumulative item.
FCALLS 2
Database tables 2The FCALLS item appears in the following database tables:
Current day report tables
Number of forecast calls carried.