Database Items and Calculations
CentreVu®
CMS R3V8 Database Items and Calculations
Database Items 2-105
ILN 2
Database tables 2The ILN item appears in the following database tables:
VDN tables
Internal line number (ILN) of the VDN extension. The ILN is used
internally by the CMS to track data about a VDN.
This is an administrative item.
INACW (real-time) 2
Database tables 2The INACW (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in ACW for this split/skill.
This includes agents on ACWIN/ACWOUT calls as well as agents in
ACW not associated with an ACD call. It does not include agents in ACW
for direct agent ACD calls. INACW includes ONACWIN and
ONACWOUT.
This is a status item.
INAUX (real-time) 2
Database tables 2The INAUX (real-time) item appears in the following database tables:
Split/skill tables
The current number of POSITIONS that are in AUX work for all
splits/skills, or on AUXIN/AUXOUT calls. INAUX = INAUX0 + INAUX1 +
INAUX2 + INAUX3 + INAUX4 + INAUX5 + INAUX6 + INAUX7 + INAUX8
+ INAUX9 INAUX includes INAUX0, INAUX1-9, ONACDAUXOUT,
ONAUXIN, and ONAUXOUT.
This is a status item.