Mail to Support Services | NEC L320 instruction

Support Services

NEC Computers also offers direct technical support through Support Services. (NEC Computers Support Services is for U.S. and Canadian customers only; international customers should contact the local NEC office or dealer for the support and service available in their country.)

Direct assistance is available 24 hours a day, 7 days a week. Call NEC Computers Support Services, toll free, at 1-800-632-4525(U.S. and Canada only) for system hardware support and to find out about the extended service programs available for purchase.

Please have your system accessible while calling for technical support to ensure that NEC Computers support personnel can successfully troubleshoot your system.

For outside the U.S. or Canada, please contact your local NEC office or dealer for the support and service available in your country.

E-mail to Support Services

NEC Computers Support Services offers technical support by e-mail if you have Internet access. The e-mail address is:

tech-support@nec-computers.com

When using the e-mail support service, you should include the word “Notebook” in the subject field for prompt response from the appropriate technical person.

You should provide as much specific information about your questions as possible. You will receive a response to your questions, usually within one business day.

11-4 Getting Service and Support

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NEC L320 manual Mail to Support Services

Contents

Versa L320 Proprietary Notice and Liability Disclaimer Contents Iv Contents Using the Operating System and Utilities Vi Contents Traveling Tips Viii Contents Solving System Problems Using This Guide Using This Guide Related Documents Text Conventions Introducing the NEC Versa Introducing the NEC Versa Before You Begin NEC Versa L320 notebook computer About Your NEC Versa L320 Notebook LCD panel and base unit Around the Front of the SystemOpening Your System Base Unit Control Panel Security and Personal Code Buttons Power ButtonControl panel Status LEDs Shortcut ButtonsControl panel LEDs Operating Status LEDs Power Status LEDs Keyboard Keyboard Panel Introducing the NEC Versa Introducing the NEC Versa Front features Front Features Around the Back of the System Back features Around the Left Side of the System Left-side features Around the Right Side of the System Right side features Around the Bottom of the System Bottom features NEC Cable PortBar About the NEC Cable PortBar NEC Cable PortBar power connectors About NEC Wireless LAN Getting Started NEC VersaGlide Touchpad VersaGlide featuresGetting Started VersaGlide Adjustments Power Sources for Your NEC VersaVersaGlide Tips AC Adapter Connecting the AC AdapterAC adapter Connecting the AC adapter Powering On Your System System Batteries Primary BatterySecondary Battery Cmos Battery Determining Battery Status Using the Primary BatteryPrimary battery Returning the Battery to its Normal State Low Battery StatusExtending Battery Life Replacing the Battery Battery Handling Removing the battery Locating the battery bay release latch Inserting the battery Charging the Battery Precautions for Recharging the Battery Battery Precautions Secondary Battery Precautions Using a Secondary BatteryReplacing the Secondary Battery System Care Precautions for System Use Storage Requirements Routine Cleaning Using the Bios Setup Utility Entering Bios Setup Introducing Bios SetupUsing the Bios Setup Utility Bios Setup Main Menu Bios Setup Main Menu Looking at Screens Advanced Bios Setup Using Keys Checking/Setting System ParametersBios Setup Key Functions Main Menu Resetting System ParametersMain Menu Advanced Menu Advanced Menu Security Menu System Security Setup Establishing Passwords Password Protection FingerPrint Protection Hard Disk Drive Passwords Changing Hard Disk Drive Passwords Establishing Hard Disk Drive Passwords Moving the Hard Disk Drive Using Hard Disk Drive Password Protection Power Menu Power Menu Using the Bios Setup Utility Exit Menu Boot Menu Windows 2000 Power Options Properties Managing System Power Power Schemes Windows 2000 Power Schemes Alarms Windows 2000 Alarms Advanced Windows 2000 Power MeterWindows 2000 Advanced Windows 2000 Hibernate Windows 2000 and Intel SpeedStep Technology Windows 98 SE Power Management Properties Windows 98 SE Power Schemes Windows 98 SE Power Meter Windows 98 SE Alarms Windows 98 SE Hibernate Windows 98 SE AdvancedAdvanced Windows Windows 98 SE and Intel SpeedStep Technology Windows Power Management States Windows Power Management Behavior Recognizing the Windows Power Management States Accessing Switches Checking Switch SettingsLocating the Mini PCI/MDC bay cover Default switch settings Looking at Switch Settings Obtaining the Bios Update Updating the Bios Performing the Bios Update Preparing the Bios Update Diskette Using the Bios Setup Utility NEC CD-RW CD Using the Operating System and Utilities Desktop Icons Using the Operating System and UtilitiesWindows Introduction Windows Windows 98 Second Edition Taskbar Icons Using the Operating System and Utilities Taskbar Icons NEC Customize Utility Screen Using the NEC Customize UtilityNEC Utilities NEC Customize Utility Preparing Your System for the Phdisk Utility Phdisk Utility for Windows 98 SERunning the Phdisk Utility Create Partition Create File Reboot Exit SoftDVD Player CD Applet for Intel SpeedStep2 Technology Launching the A&D CD with Windows Application and Driver CDLaunching the A&D CD with Windows 98 SE Installing the A&D CD Software Personal Code Setting UtilityApplication and Driver CD Dialog Box Locating Personal Code Setting buttons Identifying Personal Code Setting ButtonsEstablishing Personal Codes Clearing a Personal Code NEC Info Center Using the Personal Code to Access the SystemBringing the System Out of a Power-Saving Mode Installing the NEC Info Center PartitionMagic Special Edition Uninstalling the NEC Info Center Guidelines for Using the Product Recovery CD Product Recovery CD Full Disk Drive Restore Product Recovery CD Options Using the Operating System and Utilities Partition Only Restore One-Touch Start Button Settings Utility Using the Operating System and Utilities Using the System Drives and Bays NEC Modular Bay Slot Using the System Drives and BaysNEC VersaBay IV Slot Using the Phoenix BaySwap Utility Installing the Phoenix BaySwap UtilityPhoenix BaySwap Utility Removing a Device from the NEC Modular Bay Slot Locating NEC Modular Bay features Removing a Device from the NEC VersaBay IV Slot Installing a Device in the NEC Modular Bay SlotLocating the NEC VersaBay IV release latch Removing a device from the VersaBay IV slot Installing a Device in the NEC VersaBay IV Slot Inserting a device into the NEC VersaBay IV slot Variable-Speed CD-ROM Drive CD Loading CD-ROM drive featuresCD Care Changing the Auto Play Setting Variable-Speed DVD-ROM Drive Variable-Speed CD-RW Drive Combination CD-RW and DVD-ROM Drive DVD-ROM drive features Memory Modules Combination CD-RW and DVD-ROM drive features Memory bay cover and screw Removing the memory module Installing the memory module Communicating with Your NEC Versa MDC Modem Connecting the ModemCommunicating with Your NEC Versa Type II Extended Cards Mini PCI LANPC Cards Type II Cards Storage Cards Communication CardsInterface Cards PC Card Slots Other CardsInserting a PC Card Inserting a PC Card Removing a Card Internet Connections Accessing the InternetInternet Connection Wizard in Windows 98/2000 Sending and Receiving E-mail IR PortModifying the Internet and E-mail Shortcut Buttons Enabling Infrared Communications Enabling the IR Port Using the IR Port Enabling Wireless LAN in Bios Setup Mini PCI Wireless LANChecking Your Wireless Connection Client Manager Status Viewing/Changing Configuration Settings Communicating with Your NEC Versa Traveling Tips Packing for Travel Preparing for TravelTraveling Tips Getting Through Customs Using Power Connections Connecting Using a Modem Connecting to the InternetConnecting Using a LAN Traveling Tips Using External Devices Using External Devices Connecting an external keyboard/mouseKeyboard/Mouse USB Device Connecting a USB device Serial Devices Connecting a serial device Disconnecting the PortBar Connecting the PortBarNEC Cable PortBar Monitor Connecting a monitor Video Supported Device Connecting an S-Video supported device Ieee 1394 Devices Connecting an Ieee 1394 device Parallel Devices Connecting a parallel printer Audio Options Audio Video Multimedia Applications Using Multimedia Audio Using MultimediaRecording Microphone CD-ROM/DVD-ROM InputPlaying Back Video Using HeadphonesUsing the Built-In Speakers Using External Stereo Speakers Using Animation Files Using Digital Video FilesMultimedia Applications Problem Checklist Startup Problems If You Need Assistance Solving System Problems Troubleshooting Problem ChecklistSolving System Problems Startup Problems Post Error Messages Post Error Messages If You Need Assistance Getting Service and Support Getting Service and Support Service and Support Contact Information Web Site Mail to Support Services Support Services Setting Up a Healthy Work Environment Making Your Computer Work for You Setting Up a Healthy Work Environment Setting Up a Healthy Work Environment A-3 Adjust Your ChairArrange Your Equipment Adjust Your Screen or Monitor Adjust Your Input Devices Vary Your Workday Setting Up a Healthy Work Environment A-5Pre-existing Conditions and Psychosocial Factors Setting Up a Healthy Work Environment Specifications System Components Specifications Specifications B-3 LCD Diskette Drive Specifications B-5 CD-RW Drive DVD-ROM and CD-RW Combination Drive Specifications B-7 MDC Modem built-in Specifications B-9 Dimensions Interrupts Interrupt Controllers Memory Map Specifications B-11System Memory Map Frequently Asked Questions External Mouse Frequently Asked QuestionsDisplay Diskette Drive Frequently Asked Questions C-3 How do I format a diskette? Booting Frequently Asked Questions C-5 Power Management How do I bring my system out of Standby mode? Miscellaneous Frequently Asked Questions C-7 How do I save a file? Glossary Glossary Bps a unit of transmission. Also called baud rate Electronic timer used to synchronize computer operations Hz a unit of frequency equal to one cycle per second Connection that enables two devices to communicate MB 1,048,576 bytes Interface that communicates multiple data bits at a time Picture elements. Tiny dots that make up a screen image An interface that communicates information one bit at a time Pdif To record or store information to a storage device Index Index Index Index Index Index Index Index Index Regulatory Statements Regulatory StatementsFCC Statement for United States Only Canadian Department of Communications Compliance Statement LCD Panel Disposal Battery ReplacementBattery Disposal European Community Directive Conformance Statement Declaration of Conformity