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Using your directories
The Directory icon appears on the Personal Agent Quick Start page or on the top navigation menu. Using the Directory icon you can:
•create and maintain a personal address book of your personal contacts and groups of contacts
•access a global address book of all users in your domain
•call a contact from your personal or global address book
•access details about a contact including their presence status
Topics in this chapter include:
•“Understanding Personal Agent address books” on page 49
•“Using your personal address book” on page 50
•“Managing your contacts in your personal address book” on page 54
•“Using the global address book” on page 58
Understanding Personal Agent address books
The following address books are available in the Personal Agent:
•personal address
•global address
Tip: Information in your personal and global address book can be used as a condition when you define a route to handle your incoming calls. For more information about call routing, see “Using your Personal Agent Routes Wizard” on page 67.
Personal Agent User Guide
