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Specifying ordered lists
Use the Personal Agent to configure how and where you want your incoming calls to ring by using ordered lists. An ordered list is a group of SIP addresses or phone numbers associated with your user name (the name you register under) in your organization's or service provider's user database. An ordered list enables your incoming calls to follow you if you are not at your desk or primary device location.
Using ordered lists, you can specify the sequence of phone numbers to ring first, second, and so on. You can specify how many times the phone in each list should ring. Finally, you can specify whether or not the incoming call should go to voice mail (if you are subscribed to and provisioned for voice mail).
Tip: Your service package restricts the maximum number of ordered lists and phone numbers in each list.
Your calls route differently based on the identity of the caller. Based on your ordered lists, incoming calls can be forwarded or routed to any number of devices or clients. You can send a Web page in response to an incoming call, as well as send a response in the form of an instant message.
Specifying an ordered list
To specify an ordered list for your incoming calls, perform the following steps.
1In the Step 3: Actions window, select Ring my devices in the following ordered list.
Note: Your service package controls the options available in this window.
Note: The number of ordered lists grows depending on the Advanced Screening service parameters in your service package. If you have Voice mail enabled in your service package, the option for "If no answer then send to voicemail" appears when creating an ordered list.
| June 2008 |
