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Using your Personal Agent Routes Wizard

The Personal Agent Route wizard solves the problem of having different contact numbers for different communication devices. For example, office phone, home phone, or mobile. Use the Route wizard to build routes for all or specific incoming calls, or to block anonymous callers.

Note: Advanced screening must be enabled in your service package to use the Personal Agent routing capabilities. If you do not have routing capability, you have a default route configured that rings your telephone. If you subscribe to the voice mail service, unanswered calls route to your voicemail.

Topics in this chapter include:

“Understanding Routing” on page 68

“Understanding the Personal Agent Route wizard” on page 68

“Using the Personal Agent Route wizard” on page 69

Tip: Some features, such as Call forward, can be configured at the

IP Phones and may override the routes that you configure with the

Personal Agent.

Personal Agent User Guide

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Nortel Networks AS 5300 manual Using your Personal Agent Routes Wizard