Using the Personal Agent Route wizard

Understanding the Route wizard steps

The following table describes the steps to follow when you create a route using the Personal Agent Route wizard.

Step	Specifies

Step 1: Initiate	Main action or actions that initiates the processing of the
action	route. There are two options to select from: When a call is
	received or When an Instant Message is received. Select
	the desired option by selecting the appropriate check box.

Step 2: Conditions	Call filtering conditions that are applied before the Actions
	in Step 3 can take place.

Step 3: Actions	The actions performed when a call is received. Actions are
	defined according to the services enabled in your service
	package.

Step 4: Exceptions	Exceptions to the filtering conditions defined in Step 2.

Step 5: Finish	Name of the route, and whether the route should be active
	and saved.

The following describes the buttons in the Route wizard:

•Next—go to the next step.

•Back— return to the previous page to make changes.

•Cancel—cancel the creation or modification of the route.

•Finish—complete a step.

•Save—save the route.

To start the Personal Agent Route wizard, perform the following.

1Click the Route button on the Personal Agent Quick Start page or on the top navigation menu.

Personal Agent User Guide