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Getting started

This guide describes the Nortel Personal Agent, a feature-rich online IP telephony solution. Use the Personal Agent to view, manage, and configure your services.

Chapters include:

“Using your Personal Agent” on page 11

“Customizing your Personal Agent” on page 25

“Using your directories” on page 49

“Using your call logs” on page 63

“Using your Personal Agent Routes Wizard” on page 67

“Address Book Search Criteria” on page 81

Audience

This guide is intended for subscribers of the Personal Agent services and features. Nortel recommends that you keep the Personal Agent open while you follow the steps described in this guide.

Screen captures in this guide show Internet Explorer as the default browser. If you use another browser the screen can look different.

Text conventions

This guide uses the following text conventions:

bold text

Indicates the command key or link you need to press or

 

click.

 

Examples: Press Enter, Click Ok

Personal Agent User Guide

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Nortel Networks AS 5300 manual Getting started, Audience, Text conventions