Nortel Networks NN43001-121 manual Introduction, Communication Server, Mcm, Tools

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Maintenance

Introduction

The following are maintenance tips for MCM 3.0 . For more information on troubleshooting tips, see "Troubleshooting" (page 215) section.

Communication Server 1000

No new SIP tracing capabilities are available on the Communication Server 1000. Existing SIP Trunk and Gateway tracing capabilities are used.

MCM 3.0

MCM 3.0 provides the following maintenance features:

Tools

MCM provides the following commands on the Tools menu:

•Active Directory Query: Check phone to user-id mapping. DNs can be entered, and found user-ids are displayed

•Backup Data: Back up a configuration file to the user specified location.

•Restore Data: Restore configuration files from user specified location.

•Set Log Level: Determine (configure) which information is logged in the MCM log file. For more information about logging, refer to Log files.

•Get Active Calls Count: Show how many calls are connected through Office Communications Server. You can use the Traffic tool to capture SIP and SIP CTI calls and transactions per hour.

—The Multimedia Convergence Manager 3.0 service provides a test capability to retrieve user ID by phone number.

—The Primary and Secondary NRS status utility is available from the application main window.

—You can deploy Ethereal software on the OCS Proxy to provide call traces. MCM also provides full SIP-tracing capability. MCM SIP tracing is important particularly when MTLS (Mutual Transport Layer Security) is enabled in future Communication Server 1000 releases- where SIP traces cannot be captured by a tool like Ethereal. MCM

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

Copyright © 2005–2008, Nortel Networks