Nortel Networks NN43001-121 manual MCM not synchronizing new users in AD Cache mode

220Troubleshooting

3	In LD 48, check the ELAN status on the Call Server
Table 40
LD 48
Prompt		Response	Description
.stat		elan	Check the ELAN status on the
			Call Server

Screen output:

SERVER TASK: ENABLED

ELAN #: 032 DES: CDLCS

APPL_IP_ID: 47.11.157.112 : 0000F600 LYR7: ACTIVE EMPTY

APPL ACTIVE

—End—

MCM not synchronizing new users in AD Cache mode

Problem:

MCM cannot synchronize new users in AD Cache Mode.

Symptom:

Several new users are configured in AD, but MCM did not download them to its AD Cache during synchronization and cannot find them.

Possible cause 1:

The changes made to those users in AD is not replicated to the Global Catalog (GC) server used by MCM.

Possible cause 2:

MCM Service credentials are not sufficient to view the msRTCSIP properties.

Possible cause 3:

The Active Directory field is not enabled for propagation to the Global Catalog.

Solution 1: Check the Global Catalog content manually

Consult with the Network Administrator about the schedule of replications between Domain Controllers (DCs).

Alternatively, check the GC content. Follow the steps in "Checking the Global Catalog content manually" (page 221).

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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