Nortel Networks NN43001-121 manual OC client not registered, Pop-up not displayed

Pop-up not displayed 223

Enabling propagation of the Active Directory field to the Global Catalog

Step Action

1Open the Active Directory Schema snap-in.

2Select the Attributes folder on the left pane.

3Find and the right-click the necessary field (otherTelephone).

4Click the Property menu item.

5Enable Replicate this attribute to the Global Catalog.

6Click OK.

—End—

OC client not registered

The following is a list of areas to troubleshoot when only one client is unable to register:

•Check to ensure that all clients are registered.

•Look in the client options for Active Directory for a mistake in SIP URI or Line URI.

•For RCC enabled user, ensure that the T87A class of service is configured for this client and a session is established.

•Remove RCC to see if VOIP functionality is present.

The following is a list of areas to troubleshoot when all clients are unable to register:

•Ensure all component configuration information is correct on the Front End server, Mediation Server, MCM, Signaling Server, SPS, Call Server, and DNS.

•Capture logs starting with the client logs. SIP messages between the Mediation Server and the Front End server cannot be seen as this is a secure leg.

Pop-up not displayed

Problem:

Pop-up not displayed.

Symptom:

When a Office Communicator user receives a call, the called telephone rings, but no pop-up appears for the user to click on to answer the call.

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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