Nortel Networks NN43001-121 manual Converged Office component overview

16Converged Office component overview

The Nortel Converged Office feature combines the business-grade telephony of the CS 1000 with the OCS 2007 Enterprise Voice solution to offer a powerful converged office solution set that improves worker productivity. Telepresence and Multimodal (business set Voice over Internet Protocol (VoIP), Instant Messaging (IM), and e-mail) communications bundles, with applications such as Click-to-call and Access mobility, allow workers to stay connected when not at their desks.

Nortel Converged Office comprises the following components:

•Remote Call Control (RCC) with Session Initiation Protocol Computer Telephony Integration (SIP CTI) (TR/87) provides full Microsoft Office telephony integration to control business-grade telephony phones from within Microsoft Office applications, as well as support for a standards-based CTI interface defined by the TR/87 protocol.

•Telephony Gateway and Services provides a basic SIP Telephony Gateway to connect between Private and Public Telephony networks and OC 2007 clients.

Nortel offers unique value with the two components that provide its telephony services to OC 2007 clients and connectivity between the Office Communications Server 2007 and the Nortel telephony network.

Nortel Converged Office provides the following benefits:

•federated IM with industry name instant messaging

•Microsoft application integration

•click-to-call commands and missed call log

•easy-to-use single soft client for IM, telepresence, and VoIP telephony presence integration with Microsoft desktop and applications

•a powerful suite of Nortel applications which include:

—Nortel Unified Messaging

—Contact Center

—Interactive Voice Response (IVR)

—conferencing

—click-to-call

Leveraging the CS 1000 and Microsoft desktop software allows end users to access business-grade telephony services on the Nortel CS 1000 from the Microsoft Office Communicator desktop client. End users can:

•originate and receive telephone calls over existing CS 1000 phones from an Office Communicator (OC) 2007 desktop client.

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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