Nortel Networks NN43001-121 Checking the Global Catalog content manually

MCM not synchronizing new users in AD Cache mode 221

Checking the Global Catalog content manually

Step Action

1Install the Operating System Support Tools on the server (usually the Tools setup is on the MS Windows 2003 Server setup disk).

2Run the LDP tool (%ProgramFiles%\Support Tools\ldap.exe).

3Connect to the GC server IP address at the port 3268 (Connection -> Connect …).

4Bind with the MCM service account credentials (Connection -> Bind …).

5Download the AD structure tree (View -> Tree).

6Navigate to the object of one of those just configured users.

7Confirm that the object contains the properties:

•msRTCSIP-UserEnabled and it is configured to TRUE

•msRTCSIP-PrimaryUserAddress and it is configured with correct User

•SIP URI

•with correct phone number

•msRTCSIP-OptionFlags

•msRTCSIP-Line

•msRTCSIP-LineServer

If some of those properties are not presented, or configured with old values, then the GC server is not replicated. The user must wait for the next automatic replication or run the replication manually.

If you are unsure that the replication is complete, or that the properties msRTCSIPUserEnabled and/or msRTCSIP-OptionFlags are not presented, see Possible cause 2 and "Solution 2: Access permissions for the AD object properties" (page 221).

—End—

Solution 2: Access permissions for the AD object properties

Solution 2:

Check the access permissions for the AD object properties by following the steps in "Accessing permissions for the AD object properties" (page 222) .

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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