Nortel Networks NN43001-121 manual OCS 2007 users using UM 2007-non-integrated

Unified Messaging 95

ATTENTION

For Converged Office users not using a Nortel telephone

For Converged Office users who use voice communications through the OC client, an 8540 telephone, or both and are configured with a Personal Call Assistant (PCA) , the following cautions apply:

•Ensure users only use the OC 2007 client Voice Mail settings for forwarding or redirecting calls to Voice Mail. For example, calls forwarded or redirected to the Voice Mail option are answered with the user’s personal greeting.

•Calls should not be forwarded or redirected to the Unified Messaging System Access number. Calls forward or redirected to the Exchange Unified Messaging by the OC client 2007 are answered by the Exchange Unified Messaging logon prompt instead of the user’s mailbox greeting. For example, using Call Forward or redirect to the Exchange Unified Messaging System Access number, results in calls being answered by the Exchange Unified Messaging logon prompt, "What is the prompt?", instead of receiving the user’s mailbox greeting.

•Users using the Play on Phone feature are required to update the Play on Phone destination with their telephone number for the first time they use the Play on Phone option. The default SIP URI will not work.

OCS 2007 users using UM 2007—non-integrated

The table depicts Voice Mail access for OCS 2007 users using UM 2007 in non-integrated mode for the following configurations.

Table 23

Unified Messaging 2007 non-integrated

	OC User	OC User	OC User	LG-Nortel	OC User RCC
	(VoIP) with	(VoIP) with no	(VoIP) with	8540 (VoIP)	only, with CS
	RCC and CS	RCC and CS	no RCC and	with no RCC	1000 Phone
	1000 Phone	1000 Phone	no CS 1000	and no CS
			Phone	1000 Phone
CS 1000	PCA + SIP CTI	PCA	PCA	PCA	SIP CTI
configuration
VM access	Dial SA DN	Dial SA DN	N/A	N/A	Dial SA DN
from phone
Login from	p/w only	p/w only	N/A	N/A	p/w only
phone
MWI on phone	Yes	Yes	N/A	N/A	Yes

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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