Nortel Networks NN43001-121 manual Contents

3

Contents

New in this release	9
Office Communications Server 2007 features	9
Other changes 9
Revision History 10

How to get help	11
Getting help from the Nortel web site 11
Getting help over the telephone from a Nortel Solutions Center	11
Getting help from a specialist by using an Express Routing Code	11
Getting help through a Nortel distributor or reseller 12

Introduction					13
Converged Office component overview					15
Converged Office	15
Enterprise Voice	17
OCS 2007 Voice components 18
Media Gateways	19
Mediation Server	20
Remote Call Control with SIP CTI (TR/87) 22
Telephony Gateway and Services				23
Personal Call Assistant 25
Access Edge Server		27
OCS 2007 snap-in	27
Multimedia Convergence Manager				28
CDR data collection		28
SIP CTI (TR/87) Protocol			29
Hardware Load Balancer			31
Office Communicator 2007			32
Documentation References			32

Planning and engineering 35

Planning process 35

Network configuration 36

Multiple customer network 40

Multiple location network 42

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

Copyright © 2005–2008, Nortel Networks