MCM logs | Nortel Networks NN43001-121 specs

228Troubleshooting

Figure 86

Example of screen output for SIP Gateway trace

MCM logs

MCM 3.0 generates a daily log ﬁle with no maximum size restrictions and no cleanup procedures are implemented. The contents of the existing log ﬁle remain in all cases.

SNMP is not supported on the MCM 3.0 application. Alarms are logged to an MCM log ﬁle in addition to the Windows 2003 Event Viewer.

MCM 3.0 logging has the following levels:

•None: No messages or alarms are logged to the ﬁle. (Alarms are still logged to Windows Event Viewer).

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

Copyright © 2005–2008, Nortel Networks

Image 228

Nortel Networks NN43001-121 manual MCM logs, Example of screen output for SIP Gateway trace

Contents

NN43001-121 Legal Notice Contents NN43001-121 01.03 Standard Release April Installation 101 Maintenance 209 Appendix a Call Flow and protocol details 237 Copyright 2005-2008, Nortel Networks Ofﬁce Communications Server 2007 features Other changes Revision History JanuaryDecember How to get help Getting help from the Nortel web site Getting help through a Nortel distributor or reseller Prerequisites Introduction navigation Introduction Component overview navigation Converged Ofﬁce Converged Ofﬁce component overview Enterprise Voice Enterprise Voice components OCS OCS 2007 Voice components Media Gateways Core routing server components Mediation Server CS 1000 and OCS 2007 logical network elements Signaling and Media path between the OC client and CS Remote Call Control with SIP CTI TR/87 Example of RCC with SIP CTI TR/87 Telephony Gateway and Services Remote Call Control Converged Ofﬁce component overview Personal Call Assistant Dual forking example Personal Call Assistant PCA service Access Edge Server OCS 2007 snap-in Multimedia Convergence Manager CDR data collection SIP CTI TR/87 Protocol Call Appearance pop-up window IP diagram page 31 depicts the IP protocol information SIP diagram IP diagram Hardware Load Balancer Ofﬁce Communicator Documentation References Documentation References Technical document Content Primary audience Planning and engineering navigation Planning process Network conﬁguration Small network Medium network Small network conﬁguration Large network Medium network conﬁguration Multiple customer network Large network conﬁguration Multiple customer network Multiple location network Multiple location network Load Balancer planning Load balancer navigationLoad Balancer prerequisites Load Balancer requirements TCP Redundancy with Load Balancers High-scale and high availability conﬁguration Nortel Application Switch Capacity planningIncoming Load Balancer SIP CTI TR/87 services requirements Capacity planning navigationOC 2007 client requirements Load Balancer capacity requirements Planning and engineering Signaling Server requirements Mediation server requirementsSIP CTI TR/87 example Call Server requirements OCS Proxy and MCM capacity requirementsMaximum call rate Usage General requirements General requirements navigation Server topology Operating System Requirements Hardware Requirements Mediation Server hardware requirements HardwareOCS Proxy server hardware requirements Virtual Server Back end database for a small to medium Enterprise poolBack end database for a large Enterprise pool Ofﬁce Communicator client requirements SIP access port StorageTrunks Inputs Description Trafﬁc ﬁgures Traffic CCS Traffic Erlang Number of ports Traffic CCS Traffic Erlang Number of ports Basic Client Conﬁguration Port use Signaling and media encryption Security Signaling security Signaling security with TLS Dial Plan considerationsComputer SIP Calls Phone RCC or TR/87 Calls Signaling and media paths Number formats supported by Ofﬁce CommunicatorDialstrings International Format Numbers North American format Outside North America format Within North America Outside North America Telephony Gateway and Services planning Telephony Gateway and Services navigationInternational format numbers for SIP Gateway and SIP CTI Systems, platforms, and applications Capacity RedundancySIP routing Feature Interactions SIP routing Computer call Planning and engineering Telephony Gateway and Services planning Planning and engineering Remote Call Control with SIP CTI Simple network diagram Supported systems, platforms, and applications Other systems, call servers Gateways Nortel applications CDR Third party applications Competitors Single node Redundancy Campus redundancyGeographic redundancy SIPCTIStop all command Command Description Branch Ofﬁce redundancy MG 1000B/SRG Feature Interactions of RCC Feature Operation Description Call Forward state changes Feature Operation Description LCS 2005 and OCS 2007 coexistence Client considerationsConverged Ofﬁce functionality LCS 2005 and OCS 2007 coexistence Default conﬁguration parameters Parameter Default value Migration planning from LCS 2005 to OCSMCM 2.0 to MCM Load balancer considerations Prerequisites User experience Phase Description Determine your deployment optionsMigration process Phase Description User experience Description of Migration Phases Functionality Migrating users from LCS to OCS Step Action OCS 2007 users using CallPilot Uniﬁed MessagingUniﬁed Messaging navigation End For Converged Ofﬁce users using a Nortel telephone CallPilot conﬁgurations OCS 2007 users using UM 2007-integrated For Converged Ofﬁce users not using a Nortel telephoneUniﬁed Messaging 2007 integrated Option SA DN For Converged Ofﬁce users using a Nortel telephone OCS 2007 users using UM 2007-non-integrated Uniﬁed Messaging 2007 non-integrated SA DN PCA Cfna Signaling with integrated Voice Mail Signaling with non-integrated Voice Mail Signaling integrated Signaling non-integrated Planning and engineering Installation Installation navigation Installation and conﬁguration ﬂow OCS 2007 installation preparation and deployment OCS 2007 installation preparation and deployment ﬂow chart CS 1000 and Signaling Server installation OCS 2007 component installationInstalling the CS 1000 system Installing the Signaling Server Prerequisite OCS 2007 information Active Directory OCS Proxy server installation Ofﬁce Communications Server OCS 2007 Enterprise Pool Load Balancer installation Installing the OCS Proxy serverInstalling the Load Balancer Select Network Connections MCM installation Installing MCMPrerequisite MCM information Select Create a new account Conﬁguration Conﬁguration ﬂow chart Active Directory conﬁguration Active Directory Microsoft Ldap server Deﬁning users User properties Click the Conﬁgure button 116 Conﬁguration Enable Remote call control Enable Enterprise Voice and PBX integration Enable both RCC and Enterprise Voice Ofﬁce Communications Server conﬁguration Load Balancer conﬁguration Voice Properties conﬁguration Enabling dual forking-globally Enabling dual forking-by userStep Action Click Forest and then Properties OCS conﬁguration procedures Conﬁguration of Static Routes Host Authorization and Routing conﬁgurationApplying policy Opening Ofﬁce Communications Server For an example, see Routing tab Ofﬁce Communications Server Front Ends Routing tab Conﬁguring host authorization for the OCS Proxy Opening the Computer Management console Ofﬁce Communications Server Management Console Click the Host Authorization tab Edit Authorized Host Host Authorization OCS Front End OCS Mediation OCS Application Servers Pool CTI TLS SIP CTI TLS OCS Mediation Server conﬁguration Conﬁguring a Mediation Server MCM 3.0 conﬁguration Click the Next Hop Connections tab MCM architecture Example 1 Outgoing calls from Ofﬁce Communicator Example 2 Incoming calls to Ofﬁce CommunicatorMCM architecture MCM Direct conﬁguration MCM management console 138 Conﬁguration MCM menu options MCM conﬁguration window Network topology ﬁelds Configuration field Description SPS Mediation routing table Following Element Manager SIP URI MAP Element Manager SIP URI MAP Get SIP URI Enabling replication to the Global Catalog Get phone Replicating attributes to the Global Catalog Network dial plan Configuration field Description MCM 3.0 conﬁguration Telephony Gateway and Services conﬁguration Enable phone integration on the client Call Server conﬁguration Conﬁguring the Codec Loss Plan conﬁguration Codec conﬁguration Dialing Plan conﬁguration to route to MCM Dialing plan to route to MCM Conﬁguring the Personal Call Assistant Marp Screen output Prompt Response Description 156 Conﬁguration Caller ID table conﬁguration Following is a portion of the screen output Home LOC and Home NPA conﬁguration DNS Server conﬁguration SIP Trunk conﬁguration DNS conﬁguration SIP Gateway conﬁguration window STRI/STRO WNK WNK Domain naming Sigo ESN5 Conﬁguring the SIP Trunk Domain name SIP Trunk Domain name Element Manager Signaling Server Properties URI Mapping SIP URI Map SIP Gateway Clid Parameters conﬁguration SIP GW Clid Parameters Parameter Country Code Parameter Area CodeParameter Subscriber / Number of Digits to strip Parameter Subscriber / Preﬁx to insert Ofﬁce Communications Server Service Domain NRS conﬁguration CDR conﬁguration Remote Call Control conﬁguration RCC and PBX integration on OC client Step Action Go to the Ofﬁce Communicator menu Enable integration with your phone system CS 1000 conﬁgurationConﬁguring the AML LD 17 Conﬁgure AML Link Prompt Response Description Type Adan Conﬁguring the SIP CTI TR/87 ISM limit Conﬁguring a stationLD 22 ISM Limit printout Considering Madn Multiple Appearance DN LD 11-Twinning a station Prompt Response Description Signaling Server conﬁguration Node parameter conﬁguration TR/87 Node conﬁguration SIP Gateway parameter conﬁguration SIP Gateway conﬁguration 180 Conﬁguration SIP CTI Services conﬁguration settings Parameter Service Enabled SIP CTI Services settingsParameter Customer Number Parameter Maximum Associations Per DN Parameter International Calls As National SIP CTI Dial Plan preﬁxes SIP CTI Clid conﬁguration parameters Parameter Dialing Plan Scenario 1 SIP STI Dial Plan = CDP Scenario 2 SIP CTI Dial Plan = UDPParameter Calling Device URI Format Parameter Home Location Code Parameter Subscriber/Number of Digits to stripParameter Subscriber/Preﬁx to insert Parameter National/Number of Digits to strip Non-North American SIP CTI conﬁguration example North American Clid manipulation Conﬁguring the SIP URI Map Non-North American Clid Manipulation Conﬁguring CDR SIP Info message Normalizing phone numbers Normalizing Ofﬂine Recommended Normalizing using the Address Book Service Creating Normalization rules Example Adding a new Normalization rule ResultAdding a new normalization rule Step Action Normalization rule example for UDP dial plan Company phone number normalization rules for CDP Refresh Address Book on the server Refresh Address Book on the client OCS 2007 users using UM 2007 in integrated mode SIP Routing and Redundancy conﬁgurationRedundancy conﬁguration Option 1 adding user Alias as Exchange UM Conﬁguring a basic mailbox for the UM user Adding user Alias as Exchange UM User Properties window for Exchange UM UM Address Dial plan window Uniﬁed Messaging Properties window Adding Exchange UM UM Address 206 Conﬁguration End 208 Conﬁguration Introduction Communication ServerMCM Tools Patches and upgrades Signaling Server OAM Level CLI CommandsRemote Call Control TTY Operational Measurements for SIP CTI SIP CTI Signaling Server Expert Level CLI Commands Polling message with IE type Checking Telephony Gateway SIP Gateway conﬁguration Checking Telephony Gateway conﬁguration Lack of memory on Signaling Server ProblemChecking Remote Call Control SIP CTI conﬁguration Checking Remote Call Control conﬁguration SIP CTI services does not come up SymptomSolution SIP Dialog not established Solution 1 Check conﬁguration parameters in AD Solution 2 Conﬁrm Fqdn and the IP address are correctSIP CTI service is down Reconﬁgure SIP CTI service Screen output example for SIP CTI status MCM not synchronizing new users in AD Cache mode Solution 1 Check the Global Catalog content manuallyLD 48, check the Elan status on the Call Server Checking the Global Catalog content manually Solution 2 Access permissions for the AD object properties Accessing permissions for the AD object properties Select User objects in the ﬁeld Apply onto Enable Replicate this attribute to the Global Catalog OC client not registeredPop-up not displayed Delay for a SIP Gateway call Call Forward is cancelled by Ofﬁce CommunicatorSolutions Two pop-ups are displayed Ofﬁce Communicator disconnecting from the network Capturing traces and logsCommunication Server 1000 traces SIP CTI traces on the Signaling Server AML traces on the Call Server SIP CTI onlySIP CTI trace in PDT Prompt Response Description SIP Gateway traces on the Signaling Server SIP Gateway trace in PDT Prompt Response Description MCM logs Example of screen output for SIP Gateway trace Activating MCM logging SIP and DebugMCM logs MCM log ﬁle output MCM Event log Resetting MCM debug trace Resetting MCM debug trace Step ActionOCS logs Event Viewer window Activating OCS logs OC logsEnabling OC logs Step Action OCS debugging tool OC client start-up debugging Turn on Logging and Windows Event Logging Case checklists Signaling Server information CheckNo PBX connection for OC client Call Server information Check NRS conﬁguration information Check MCM conﬁguration informationCheck OCS conﬁguration information Active Directory conﬁguration information Check Tracing information Check Contents Overview Message sequence Telephony Gateway and Services call ﬂow SIP Info message with ECMA-323 contentCall ﬂow Inbound call to OC client with SPS, OC client answers Inbound call to OC client with SRS, phone answers Direct inbound call to OC client, OC client answers Call ﬂow Call Forward by OC client Remote Call Control Call Flow Call Forward call ﬂow by OC client Supported features Remote Call Control Session Establishment through SRS Supported features Supported by Appendix B Conﬁguration Examples Standard Edition Setting up the lab Overview of lab setup Collecting required data Conﬁguring the Call Server Checking the Call Server conﬁgurationRequired Information Record your information For example LD 22--check for licenses Prompt Response Description PrtSlt LD 22-MSCONV package Prompt Response Description LD 20-SIP Trunk conﬁguration Prompt Response Description LD 21-SIP Route conﬁguration Prompt Response Description Type RDB Cust Rout DES SIP Tktp TIE Npidtblnum LD 11-TN conﬁguration Prompt Response Description Tnb 152 0 0 LD 21-Conﬁrm PCA is activated Prompt Response Description LD 21-Conﬁrm PCA for SIP Gateway Prompt Response Description Screen output shown here may differ depending on the setup Iapg Aacs no Itna no Dgrp Mlwulang 0 Mlng ENG Dndr LD 87-Conﬁgure DSC for PCA Prompt Response Description Flen DSP LSC Rrpa no RLI Ccba no NPA NXX Signaling Server checklist Checking the conﬁguration of the Signaling Server DNS conﬁguration on the Signaling Server Fqdn of the OCS 2007 Front End server SIP GW Settings SIP URI Map Conﬁguring Network Routing Service NRS SIP CTI ServicesChecking NRS conﬁguration Step Action Signaling Server and MCM Endpoints status on NRS Routing Entry Checking the settings of Active Directory user conﬁguration Active Directory user conﬁguration General user properties Communications properties Checking the MCM installation and conﬁguration User Options MCM Application MCM Gateway Endpoint conﬁguration Enterprise Edition Overview of general lab set-upMCM Conﬁguration screen Collecting Data for Enterprise Edition OCS Enterprise Edition General OverviewMicrosoft Active Directory OCS Required information Record your For example Information OCS Management Console OCS Management Console OCS Default Applications Running Identifying the active default applications Step ActionDetermining the exact Fqdn of the pool General tab settings Default applications General settings Security/CertiﬁcatesChecking the conﬁguration of Certiﬁcates Host Authorization Checking the conﬁguration of Host AuthorizationChoose the Host Authorization tab Front End server Certiﬁcate Host Authorization for Front End server RoutingChecking that Routing is correctly conﬁgured Routing for Enterprise Pool Click on the Service Location SRV tab Conﬁguring DNSChecking that DNS is correctly conﬁgured Select sipinternaltls Sipinternaltls SRV records Active Directory conﬁguration Host a record for the Pool Installing and conﬁguring MCM User Advanced Settings Checking that MCM is correctly installed and conﬁgured RTC Server Local Group RTC Server Application group MCM conﬁguration Checking that the Signaling Server is correctly conﬁgured Conﬁguring NRSChecking that NRS is correctly conﬁgured MCM endpoints Normalizing Phone Numbers Routing Entries for Endpoints Appendix B Conﬁguration Examples Appendix C Abbreviations CDP IPSec OCS Pstn VoIP Xpec Appendix C Abbreviations Page Nortel Communication Server