Nortel Networks NN43001-121 manual OCS 2007 users using UM 2007-integrated

92Planning and engineering

ATTENTION

For Converged Office users not using a Nortel telephone

For Converged Office users who use voice communications through the OC client or from an LG-Nortel 8540 telephone (or both) and are configured with a Personal Call Assistant (PCA) , the following cautions apply:

•Ensure that the Call Forward No Answer and Call Forward Busy settings for the PCA are properly set to the CallPilot DN.

•Advise users not to use the Office Communicator 2007 settings for forwarding or redirecting calls to Voice Mail. For example, calls forwarded or redirected to the CallPilot DN, will be answered by the CallPilot logon prompt of "CallPilot from Nortel Networks. Mailbox ?", instead of receiving the user’s mailbox greeting.

•Callers experience different call-answering behavior depending upon the state of the user’s PCA . If the PCA is in a ringing state such as a call waiting to be answered by the user, a second caller will be forwarded immediately to the user’s Voice Mail. If the user has already answered a call, a second caller will be forwarded to the user’s Voice Mail only after the number of rings specified by the PCA’s Call Forward No Answer setting.

OCS 2007 users using UM 2007—integrated

The following tables depict Voice Mail access for OCS 2007 users using UM 2007 in integrated mode for Option 1 and 2.

Table 21

Unified Messaging 2007 integrated Option 1

	OC User	OC User	OC User	LG-Nortel	OC User RCC
	(VoIP) with	(VoIP) with no	(VoIP) with	8540 (VoIP)	only, with CS
	RCC and CS	RCC and CS	no RCC and	with no RCC	1000 Phone
	1000 Phone	1000 Phone	no CS 1000	and no CS
			Phone	1000 Phone
CS 1000	PCA + SIP CTI	PCA	PCA	PCA	SIP CTI
configuration
VM access	Dial SA DN	Dial SA DN	N/A	N/A	Dial SA DN
from phone
Logon from	Logon and	Logon and	N/A	N/A	Logon and
phone	password	password			password
MWI on phone	No	No	N/A	N/A	No
VM access	Dial SA DN	Use Voice Mail	Use Voice Mail	Use Voice Mail	N/A
from OC		option	option	option

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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