Nortel Networks NN43001-121 manual Case checklists, No PBX connection for OC client

234Troubleshooting

Figure 91

No PBX connection for OC client

Case checklists

Use the following checklists prior to opening a case to ensure that all relevant information is collected:

Table 44

Signaling Server information

Check

The patches list installed on the Signaling Server: pdt>mdp issp

The configuration on the Signaling Server:

•pdt>cd /u/config

•pdt>copy config.ini

Are you connected to the Signaling Server with Telnet and under pdt?

•pdt>SIPCTIShow

Table 45

Call Server information

Check

Provide the patches list installed on the Call Server

•LD 22

•issp

Capture the print out for the user DN in LD 11

Capture the print out for the TN configured for this DN (do both for all TNs, including the PCA )

Capture the DSC configuration for the PCA (configured for the Hot P 1)

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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