Nortel Networks NN43001-121 manual Personal Call Assistant, Dual forking example

Personal Call Assistant 25

Figure 6

Dual forking example

Personal Call Assistant

Many of the features provided by CS 1000 to traditional telephones are extended to Office Communicator clients configured with the Personal Call Assistant (PCA). For example, calls that remain unanswered can be forwarded using the Call Forward No Answer feature.

To use the Office Communicator soft client for voice calls using the Telephony Gateway and Services, a PCA must be configured with the same DN as the user in a MADN arrangement. This offers incoming voice calls to the user’s DN on their Office Communicator, as well as any phones that they have been configured with the same DN.

For incoming calls to be extended to the "twinned" Office Communicator client, a PCA Terminal Number (TN) must be defined for that DN. A new PCAM Class of Service prompt has been introduced so a distinction is made between PCA associated with the OCS 2007 client and PCA associated with other types of clients. Class is configured using BCC. For more information on BCC, see Basic Client Configuration (BCC). PCA associated with the OCS 2007 client, the class is set to PCAM . Other types of clients use the default class PCAG. During call processing, the class

is checked to determine whether an incoming call should be extended to the PCA target DN or not. For more information on configuring PCA , see Features and Services (NN43001-106).

For outgoing calls from the Office Communicator, the user must have at least one TN configured on the CS 1000 Call Server. The MCM locates the Call Server associated with a user by their numbering plan entry in the NRS. This generates calls from Office Communicator clients on Telephony

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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