Nortel Networks NN43001-121 Two pop-ups are displayed, Delay for a SIP Gateway call, Solutions

224Troubleshooting

Possible causes:

The Phone Context may be not correct. Address Book Service may not be properly setup. Phone integration is not activated.

Solutions:

•Ensure that the user’s name is in Active Directory, the MCM, and the Signaling Server (L1 parameter) have the correct Phone Context.

•Ensure Address Book Service properly setup for an OC client is essential in receiving correct CLID info on call pop-ups

•Ensure PBX Integration is marked for an OC client in Active Directory and Server URI line is filled with valid info

•Ensure User has activated Phone integration on OC client

•Ensure PCA is configured properly for the called user.

Two pop-ups are displayed

Problem:

Two toasts appear.

Symptom:

In some transfer and conference scenarios, the user receives two toasts instead of a merged one. One is with CLID information of the transferring telephone and the other is with CLID information of the original caller.

Solution:

The Route List Data Block must have the prompt DORG configured to No. The default value for DORG is No. For more information, see Route list data block.

Delay for a SIP Gateway call

Problem:

Delay for a SIP Gateway call.

Symptom:

Office Communicator users observe a delay at the beginning of a call.

Possible cause:

Missing Office Communicator patch.

Solution:

Ensure that the Office Communicator patch is up-to-date.

Call Forward is cancelled by Office Communicator

Problem:

Office Communicator cancels the Call Forward configured on the telephone.

Nortel Communication Server 1000

Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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