Page 240 of 258 Emergency Services configuration
Access to Emergency Service using SPN should be configured in the following circumstances:
•When there is more than one number used for accessing Emergency Service; for example, when there are different numbers for Police, Fire, and Ambulance services.
•In markets where the ESA feature is not available (outside of North America and CALA).
To configure Emergency Service using SPN, follow the process outlined in “Dialing Plan configuration” on page 167. If SRG PSTN access is correctly configured, Emergency Service from the branch office will already be present.
Branch office access to Emergency Service using SPN must be configured and tested the main office Call Server and the SRG to differentiate between emergency calls originating from IP Phones at each location and emergency calls originating on trunks.
For information on emergency services for Virtual Office, refer to Emergency Services Access: Description and Administration
