Nortel Networks TP-1610 SIP user manual To access the System Information screen

Mediant 2000 SIP User’s Manual 5. Web Management

3.Select the messages, copy them and paste them into a text editor such as Notepad. Send this txt file to our Technical Support for diagnosis and troubleshooting.

4.To clear the screen of messages, click on the submenu Message Log; the screen is cleared and new messages begin appearing.

Tip: Do not keep the ‘Message Log’ screen minimized for a prolonged period as a prolonged session may cause the Mediant 2000 to overload. As long as the screen is open (even if minimized), a session is in progress and messages are sent. Closing the screen (and accessing another) stops the messages and terminates the session.

5.10.4 System Information

The System Information screen displays specific hardware and software product information. This information can help you to expedite any troubleshooting process. Capture the screen and email it to ‘our’ Technical Support personnel to ensure quick diagnosis and effective corrective action. From this screen you can also view and remove any loaded auxiliary files used by the Mediant 2000 (stored in the RAM).

To access the System Information screen:

•Open the ‘System Information’ screen (Status & Diagnostics menu > System Information); the ‘System Information’ screen is displayed.

Figure 5-28: System Information Screen

To delete any of the loaded auxiliary files, take these 3 steps:

1.Press the Delete button to the right of the files you want to delete. Deleting a file takes effect only after the Mediant 2000 is reset.

2.Click the Reset button on the main menu bar; the Reset screen is displayed.

3.Select the Burn option and click the Reset button. The Mediant 2000 is reset and the auxiliary files you chose to delete are discarded.

Version 4.4 77 July 2005