6.TROUBLESHOOTING PROCEDURES
6.1Troubleshooting Tips
(1)Check the basic check points covered in the user’s manual.
(2)Gather as much information about the problem from the customer as possible.
(3)Inspect the equipment under the conditions close to those in which the problem had occurred.
6.2Check Points before Correcting Image Problems
(1)Is the printer being used in proper ambient conditions?
(2)Are supplies (toner) and routine replacement parts (image drum unit) being replaced properly?
(3)Does the paper being used meet specifications?
(4)Is the image drum unit being loaded properly?
6.3Tips for Correcting Image Problems
(1)Do not touch, or bring foreign matter into contact with the surface of the image drum.
(2)Do not expose the image drum to direct sunlight.
(3)Keep hands away from the fuser unit as it heats up during operation.
(4)Do not expose the image drum to light for longer than 5 minutes at room temperature.
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