Appendix A

Problems and Solutions

Problem

Possible Cause(s)

 

Solution(s)

Battery will not

The ambient air

 

Lower or raise the air temperature;

recharge

temperature exceeds

allow the phone to cool off or warm up

 

104°F (40°C) or is less

before recharging.

 

than 32°F (0°C).

 

 

 

 

Contact between your

Disconnect your charger from the

 

battery and recharger is

phone and then try reconnecting it.

 

incomplete.

 

 

 

 

The battery has not been

Attempt to recharge the battery. It

 

charged for a long time

may take a few minutes for recharging

 

and has been deeply

to begin. If the battery will not

 

discharged.

 

recharge, replace it.

 

The battery is defective.

Replace the battery.

 

 

 

Note: It’s normal for a battery to

 

 

 

slowly lose its ability to hold a charge.

No Service is

Signal is too weak.

Move to another location, or wait a

displayed

 

 

few minutes if you are traveling in an

 

 

 

automobile.

 

 

 

 

If you are in a building, move near a

 

 

 

window or go outside to send or

 

 

 

receive calls.

 

 

 

Note: If you know you are in a cellular

 

 

 

service area and the phone continues

 

 

 

to indicate No Service, contact your

 

 

 

wireless service provider.

Unable to receive

Phone is off.

 

Turn phone on.

calls

Security features may be

Check Security Options settings. (See

 

 

set so that the phone will

“Call Lock” on page 60 for more

 

not receive calls.

information.)

 

Answer Options setting is

Press

to answer a call or

 

set to use

to

change the Answer Key setting to

 

answer a call.

 

Any Key. (See “Answer Key Options”

 

 

 

on page 22.)

 

Service is not activated.

Contact your wireless service

 

 

 

provider.

 

76 Before Requesting Help

Page 88
Image 88
Panasonic EB-TX310 operating instructions No Service is, Call Lock on page 60 for more