Appendix A
78 Before Requesting Help
The Basics
Unable to access
Voice Mailbox Voice Mail phone number
is not programmed into
phone.
Program Voice Mail phone number.
Refer to additional information from
your wireless service provider.
DTMF tones may be set
to short instead of long. Set DTMF tones to long. (See “DTMF
Duration” on page 58 for details.)
Voice Mail service is not
activated. Contact your wireless service
provider.
Unable to set a
subscriber fea ture The feature you are
trying to set is not of fered
by your wireless service
provider.
Contact your wireless service provider
for more information.
It is difficult to hear
the other party Your phone’s earpiece
volume is set too low. Press during conversation.
You can hear the
other party, but the
other party can’t
hear you
Your microphone may be
muted. If the display shows Muted, press
(UNMUTE).
Handsfree headset
does not work
when plugged into
phone
TTY Mode is set to On. Select TTY Mode in the Miscella-
neous menu and set it to Off.
TTY device does
not work when
plugged into phone
TTY Mode is set to Off. Select TTY Mode in the Miscella-
neous menu and set it to On.
Problems and Solutions
Problem Possible Cause(s) Solution(s)