Appendix A
Problems and Solutions
Problem | Possible Cause(s) | Solution(s) |
|
|
|
Missing incoming | Ring volume may be set | Set ring volume on. |
calls | to silent. |
|
| Phone was not | Contact your wireless service |
| programmed correctly by | provider. |
| dealer or carrier. |
|
|
|
|
Calls dropped/ | You are outside of a | Check your wireless service |
disconnected | cellular service area. | provider’s coverage map (including |
inadvertently |
| roaming areas) and try to move to a |
|
| location within the coverage area. If |
|
| problems persist, contact your |
|
| wireless service provider. |
| Phone automatically | Recharge the battery. |
| disconnects calls when |
|
| the battery level is low. |
|
Unable to enter text | Phone may be in |
| If | shows above the right | |
as intended when | WORD T9 ( | ) mode | softkey ( | ), press the right softkey | |
pressing keys | instead of Letter ( | ) | ( | ) until | appears above it. |
| mode. |
| (See Chapter 4, “Text Entry | ||
|
|
| Operations”.) | ||
Lost or forgot lock |
| Try entering 1234 as the lock code. |
code |
| Check inside back cover for new lock |
|
| code. |
|
| Contact your wireless service |
|
| provider. |
|
|
|
Unable to place | Phone is off. | Confirm phone is on. |
calls | Security features may be | Check Security Options settings. (See |
| ||
| set so that the phone | “Call Lock” on page 60 for more |
| cannot place calls. | information.) |
| You are outside of a | Check your wireless service |
| cellular service area. | provider’s coverage map (including |
|
| roaming areas) and try to move to a |
|
| location within the coverage area. |
| An error was made | Confirm the number is correct. |
| dialing the number. |
|
| Service is not activated. | Contact your wireless service |
|
| provider. |
Before Requesting Help 77
