Appendix A

Problems and Solutions

Problem

Possible Cause(s)

Solution(s)

 

 

 

Missing incoming

Ring volume may be set

Set ring volume on.

calls

to silent.

 

 

Phone was not

Contact your wireless service

 

programmed correctly by

provider.

 

dealer or carrier.

 

 

 

 

Calls dropped/

You are outside of a

Check your wireless service

disconnected

cellular service area.

provider’s coverage map (including

inadvertently

 

roaming areas) and try to move to a

 

 

location within the coverage area. If

 

 

problems persist, contact your

 

 

wireless service provider.

 

Phone automatically

Recharge the battery.

 

disconnects calls when

 

 

the battery level is low.

 

Unable to enter text

Phone may be in

 

If

shows above the right

as intended when

WORD T9 (

) mode

softkey (

), press the right softkey

pressing keys

instead of Letter (

)

(

) until

appears above it.

 

mode.

 

(See Chapter 4, “Text Entry

 

 

 

Operations”.)

Lost or forgot lock

 

Try entering 1234 as the lock code.

code

 

Check inside back cover for new lock

 

 

code.

 

 

Contact your wireless service

 

 

provider.

 

 

 

Unable to place

Phone is off.

Confirm phone is on.

calls

Security features may be

Check Security Options settings. (See

 

 

set so that the phone

“Call Lock” on page 60 for more

 

cannot place calls.

information.)

 

You are outside of a

Check your wireless service

 

cellular service area.

provider’s coverage map (including

 

 

roaming areas) and try to move to a

 

 

location within the coverage area.

 

An error was made

Confirm the number is correct.

 

dialing the number.

 

 

Service is not activated.

Contact your wireless service

 

 

provider.

Before Requesting Help 77

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Image 89
Panasonic EB-TX310 operating instructions See , Text Entry