System Overview, RMX 1500/2000/4000 | Polycom DOC2560C instruction

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System Overview

This Getting Started Guide provides information on the installation and basic operation of your RMX system.

Chairpersons and Operators (users who start and manage conferences for other users) please read:

•Chapter 1 – System Overview

•Chapter 3 – Basic Operation

System Administrators please read:

•Chapter 1 – System Overview

•Chapter 2 – First Time Installation and Configuration

•Chapter 3 – Basic Operation

For more information on configuring and managing the system, refer to

the RMX 1500/2000/4000 Administrator’s Guide included with the system.

Unless specified differently, all screen captures, Diagrams and Figures included in this guide apply to RMX 1500, RMX 2000 and RMX 4000.

RMX 1500/2000/4000

The Polycom RMX 1500/2000/4000 Multipoint Control Unit (MCU) is a high performance, scalable, IP-network (H.323 and SIP) and ISDN/ PSTN solution that provides the user with feature-rich and easy-to-use multipoint voice and video conferencing.

The RMX MCU meets International Telecommunication Union - Telecommunication Standardization Sector, (ITU-T, formerly CCITT) standards for multipoint multimedia bridging devices, and meets ETSI standards for telecommunication products.

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Polycom DOC2560C manual System Overview, RMX 1500/2000/4000

Contents

Polycom RMX 1500/2000/4000 Getting Started Guide USA Regulatory Notices Chinese Communication Certificate Singapore Certificate Table of Contents Basic Operation Iii Table of Contents Drop Participant Table of Contents RMX 1500/2000/4000 System Overview LAN Polycom RMX 1500/2000/4000 Getting Started Guide Dynamic Continuous Presence RMX Main FeaturesCP mode conferencing is defined by Conferencing Modes Telepresence Mode VSW mode conferencing is defined by Video SwitchingMultiple Switching Modes Operator Conference Video ResolutionsResolution Configuration for CP Video Clarity 239 / People+ContentIVR-Enabled Conferencing People+Content is Polycom’s proprietary equivalent of H.239 Entry Queue PCM Conferencing Capabilities and Options Security Cascading ConferencesGateway Media Encryption Conference Management and Monitoring FeaturesFar End Camera Control FECC/LSD in video conferences Three Card Configuration Modes are supported Card Configuration Modes Workstation Requirements Net Framework 2.0 is required and installed automatically To disable Protected Mode Windows 7 Security Settings Internet Local intranet Trusted sites Internet Explorer menu bar select Tools Internet Options Internet Explorer 8 ConfigurationTo configure Internet Explorer Internet Local intranet System Overview Polycom RMX 1500/2000/4000 Getting Started Guide System Overview Select the CEMAClassLoaderCntl Object file Prerequisites System Overview Modify the Management Network parameters on the USB Key Hardware Installation and SetupFirst Entry Power-up and Configuration Preparations Gather Network Equipment and Address Information IP ServicesDefault IP Service Conferencing Service Preparations RMX 2000/4000 only IP Network Services Required InformationParameter Factory Default Local Network Settings RMX 4000 only ISDN/PSTN Services Item ID Description Quantity Unpacking the RMXUnpacking the RMX To unpack and lift the RMX Make sure that boxes contain all the required parts Polycom RMX 1500/2000/4000 Getting Started Guide Subnet Mask Default Router IP Address To modify the USB key settingsLAN Configuration Utility dialog box opens Mounting the RMX 1500 in a Rack Hardware Installation and SetupInstalling the RMX Using the chassis runners on the RMX Using a shelf For the RTM Isdn 1500 module Connecting Cables to the RMXTo connect the cables For the RTM-IP 1500 module Mounting the RMX 2000 in a Rack Using rack brackets on the RMX E1/T1 PRI Connection Power LAN 2 Connection Cable Mounting the RMX 4000 in a Rack DC Power Supply connections Connecting the RMX 4000 to the Power SourcesAC Power Supply connections RTN To connect the cables AC and DC systems RTM-IP To power-up for the first time using the USB key First Entry Power-up and ConfigurationProcedure 1 First-time Power-up Select Product Registration Procedure 2 Product RegistrationObtaining the Activation Key Start the RMX Web Client application on the workstation Procedure 3 Connection to MCU Polycom RMX 1500/2000/4000 Getting Started Guide Enter the required IP information in the dialog box Fast Configuration Wizard Field Description Enter the required Routers information in the dialog box Enter the required DNS information in the dialog box Select the IP Network Type H.323, SIP or H.323 & SIP Aliases Primary Gatekeeper Enter the required SIP Server information in the dialog box 9Fast Configuration Wizard Security An ISDN/PSTN Network Service, go to Step Define the following parameters 11Fast Configuration Wizard PRI Settings Click Next Span Definition dialog box opens 12Fast Configuration Wizard Spans Definition 13Fast Configuration Wizard Add Phone Numbers Click Save & Continue RMX 4000 MPM1/MPM2/MPM3/MPM4 Slot the MPM/MPM+/MPMx card that the RTM Isdn MCU Field Description / Default Click Save & Close Please wait for system reset message box, click OK Selecting the RMX Web Client Languages On the RMX menu, click Setup Multilingual SettingUser Definition Name RMX’s Default Conferencing SettingsEntity Description Factory Video Profile Entry Queue Customizing the RMX’s Default Conferencing Settings You can schedule conferences to start in the future First Time Installation and Configuration Starting the RMX Web Client Basic Operation To start the RMX 2000 Web Client Login screen contains a link to the RMX Manager installer RMX 2000 Web Client Screen Components 1Viewing and System Permissions Viewing and System Functionality Permissions If you are logged in as a user with Chairperson permissions Conferences List Status Bar List PaneRMX Management Port Usage Gauges System AlertsParticipant Alerts High Port Usage threshold MCU State New Group Delete Group Export Address Book New Participant Delete Participant Import Address Book Conference Template Conference TemplatesDisplaying and Hiding the Address Book Displaying and Hiding Conference Templates To re-size a pane To adjust column widthCustomizing the Main Screen To change the order of columns in a pane To switch between Toolbar and List ViewsCustomizing the RMX Management Pane To sort the data by any field column heading List View New position of the Networks icon Start a Reservation Starting a Conference To start a conference from the Conference pane Starting a Conference from the Conferences Pane General Tab Be used in the Routing Name Comma, colon and semicolon characters cannot Field Description ISDN/PSTN Field Description Participants Tab Column / Button Description Participants List Lecturer Column / Button Description Buttons To add participants from the Address Book To add information to the conference Information Tab Enter the following information To start a conference from the Reservation Calendar Starting a Reservation Basic Operation Right-click and select Start Conference from Template Administrator’s Guide, Reservations onStarting an Ongoing Conference From a Template To start an ongoing conference from a Template Conference is started Click Link to Connect Dial Manually to Connect Direct Dial-in Connecting to a Conference Example ParticipantsSIP Participants ISDN/PSTN Participants Click Link to Connect Dial Manually to Connect 2Dial-in Connection via Entry Queue Entry Queue Access Isdn and Pstn Participants Manual Dial Out Gathering PhaseDial-out Participants Automatic Dial Out Information Numbers Gathering Phase Guidelines Content Gathering Slide Endpoint Names Text Indication in the Video Layout To change the Display Name Participant Properties Media Sources dialog box opens Text Indication ENABLETEXTUALCONFERENCESTATUS=NO Closed Caption Transparent Endpoint NamesPermanent Display of Endpoint Names Message Overlay General Monitoring Using the buttons in the toolbarsMonitoring Ongoing Conferences Multi Selection Conference Level Monitoring Using the Chairperson Password for FilteringTo search for an ongoing conference by Chairperson Password Click in the Chairperson Password field Displays conference name and type of conference Content Resource Deficiency Content will not be Conference Properties General dialog box opens Roll Call/Audible Tones During an Ongoing ConferenceTo monitor a conference Ivrrollcallusetonesinsteadofvoice System Flag in system.cfg Audio Only MessageSecured Conference Monitoring Column Icon/Description Participant Level MonitoringMonitoring Ongoing Gateway Sessions Participant Connection Monitoring Awaiting Conference Assistance The participant Awaiting Individual Assistance The participant Lecturer and Chairperson The participant is Cascade Enabled Dial-out Participant a special Polycom RMX 1500/2000/4000 Getting Started Guide To preview the participant video Video Preview Polycom RMX 1500/2000/4000 Getting Started Guide To extend or shorten a conference manually Operations Performed During On Going ConferencesConference Level operations Changing the Duration of a Conference Open the Address Book Adding Participants from the Address BookTo terminate a conference manually To drag & drop participants into the Participants List Moving Participants Moving a Participant Interactively To save an ongoing conference as a template Saving an Ongoing Conference as a TemplateCopy and Paste Conference Copy Conference Paste Conference. or Paste ConferenceTo paste a conference Paste Conference As. or Paste Conference AsTo paste a conference as a new conference Changing the Video Layout of a Conference To change the video layout of a conference Video Forcing Guidelines Video Forcing To video force a participant to a window Enabling and Disabling Video Clarity To cancel Video Forcing for a windowTo enable or disable Video Clarity Click the Video Settings tab Menu Button Description Option Participant Level Operations To the conference. The suppressed participant’s video Menu Button Description Option To copy a participant Copy Cut and Paste ParticipantCopy Participant To cut a participant Cut Participant To paste a participant Paste Participant To paste a participant as a new participant Paste Participant As To change a participant’s Video Layout and Video Forcing Personal Layout Control with the RMX Web ClientAddress Book Participant Properties dialog box is displayed Layout Type list, select Personal To change Personal Layout with Click&View Personal Layout Selection with Click&View Basic Operation Group Dtmf Code Default Group Layout Options Conference Control Using Dtmf Codes Operation Dtmf String Permission Requesting Help Guidelines Personal Conference Manager PCM Polycom RMX 1500/2000/4000 Getting Started Guide Initiating PCM PCM Interface Main Menu Level Right Arrow Menu Navigation Arrow and Zoom Keys Remote Control Device Keys Zoom in on the remote camera when using Fecc Numeric Key Description Dtmf Codes Numeric Keys To invite a participant to connect to the conference PCM Main Menu LevelClick&View Invite Participant Message, Press # or Zoom In to select, is displayed Optional To view and change the Participants Mute/Status Participants Mute/StatusOptional. To display all participants Participant Status Description Icon Video output from the endpoint is allowed. Other conference To control a far camera Camera Control To Video Force a participant’s video Video Force Recording To resume recording To use the recording functionsTo start recording To pause recording To disconnect a participant from the conference Drop ParticipantTo stop recording To terminate a conference Terminate Conference 104 Abbreviation Explanation Term Appendix a LPR Dtmf ICE Pstn Qcif