Promise Technology EX8654 manual Support, Appendix a Partition and Format Appendix B Upgrades, 287

	Contents
What to Look For	.261
Critical & Offline Logical Drives	.263
Finding the Failed Drive in SuperBuild	.263
Finding the Failed Drive in WebPAM PRO	.264
Salvaging Physical Drives	.265
Clearing Stale and PFA Conditions	.265
Rebuilding a Logical Drive	.266
Spare Drive Available	.266
No Spare Drive Available	.266
Manual Rebuild: SuperBuild Utility	.266
Manual Rebuild: WebPAM PRO	.267
Recovering from a Blank Screen	.268
Cache Battery Does Not Charge	.268

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

Pre-Installation (Speed, Device Types, Capacity, Cabling) . .269

Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270

Installation Issues (Capacity, Booting) . . . . . . . . . . . . . . . . . .271

Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .278

Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . .281

Appendix B: Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Updating SuperTrak BIOS and Firmware . . . . . . . . . . . . . . . . . . .285

Updating WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Appendix C: Battery Backup Unit	287
Installing the BBU	288

Appendix D: LED Backplane Connections . . . . . . . . . . . . . . . . . . .291

Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Direct LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Aggregate LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Global LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

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