Promise Technology EX8658, EX8654, EX8650, EX4650 manual Returning the Product For Repair

SuperTrak EX Series User Manual

Returning the Product For Repair

If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information:

•Product model and serial number (required)

•Return shipping address

•Daytime phone number

•Description of the problem

•Copy of the original purchase invoice

The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number.

Important

Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label. The RMA number is essential for tracking your product and providing the proper service.

Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:

USA and Canada:	Promise Technology, Inc.
	Customer Service Dept.
	Attn.: RMA # ______
	47654 Kato Road
	Fremont, CA 94538
Other Countries:	Return the product to your dealer
	or retailer.
	Contact them for instructions
	before shipping the product.

You must follow the packaging guidelines for returning products:

•Use the original shipping carton and packaging

•Include a summary of the product’s problem(s)

•Write an attention line on the box with the RMA number

•Include a copy of proof of purchase

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