Global LED Display | Promise Technology EX8658, EX8654, EX8650

SuperTrak EX Series User Manual

Global LED Display

Global LEDs glow in response to Logical Drive status.

LED	Logical Drive Status

Dark	System off

Green	Normal

Amber	Logical Drive Critical

Red	Logical Drive Offline

When a Global LED glows amber or red, you must diagnose and resolve the logical drive problem in the SuperBuild BIOS or in WebPAM PRO.

See “Chapter 8: Troubleshooting” on page 257.

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Promise Technology EX8658, EX8654, EX8650, EX4650 manual Global LED Display, Logical Drive Status

Contents

Supertrak Copyright TrademarksImportant data protection information Recommendations Radio Frequency Interference Statement Page Contents Installing Drivers Installing Drivers, SuperBuild Utility Management with WebPAM PRO SuperBuild Utility,107 Managing Software Services, Management with WebPAM PRO, Management with WebPAM PRO, Management with WebPAM PRO, Troubleshooting Technology Background, Appendix a Partition and Format Appendix B Upgrades Support287 Appendix D LED Backplane Connections Xiv Introduction About This Manual Hot-Swapping Product OverviewXOR Microprocessor WebPAM PRO Management Software Operating System Support Key Features and Benefits Features BenefitsBrowser Support Advanced Hardware Design Advanced Hardware Design Features Benefits Compatibility Features Benefits Specifications Compatibility Installation Unpacking the SuperTrak CardPage Installing the SuperTrak Card SuperTrak EX4650 card SuperTrak EX8654 card SAS Ports Ch1-4 SuperTrak EX16650 card + R G + + - + Connecting SuperTrak to a SuperSwap Enclosure Connecting SuperTrak to a VTrak Jbod Enclosure SAS Connections and ID Numbers Scenario 1 Virtual Enclosure SgpioScenario 2 Virtual Enclosure Host PC SuperTrak SAS Port Enclosure ID Range Drive ID Range Scenario 5 SAS Expanders Scenario 3 External Enclosures Daisy ChainScenario 4 External Enclosures Parallel Choosing the Physical Drives Level Number of Drives Creating a Logical Drive Installation Page Installation Page Installing the CLI Installing onto Windows License Agreement dialog box Choose Destination Location dialog box Ready to Install dialog box Install Complete dialog box Installing onto Linux Introduction dialog box License Agreement dialog box Choose Install Folder dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Installing the CLI onto FreeBSD Sh CLIInstaller...FreeBSD.bin -i silent Installing the CLI onto VMware Sh CLIInstaller...VMware.bin -i silent Installing WebPAM PRO Utility ServerAgent Operating System Support Internet Browser Browser Support Installing WebPAM PRO onto Windows License Agreement dialog box Setup Type dialog box Custom Setup dialog box Choose Destination Location dialog box WebPAM PRO Server dialog box Ready to Install dialog box Install Complete dialog box Installing WebPAM PRO onto Linux WebPAMPRO...Linux.bin file, then press Enter License Agreement dialog box Choose Install Product dialog box Choose Install Folder dialog box SSL Security Options dialog box Pre-Installation Summary dialog box Install Compete dialog box Register On-line dialog box Logging into WebPAM PRO Logging in at the Host PCLogging in over the Network Regular Connection Login Screen Https//192.168.10.2288443/promise Setting up WebPAM PRO Click the Add Subsystem/Host tab Add Subsystem/Host tab Installing Drivers Click the Driver for Windows button Driver Installation MediaWindows Linux and FreeBSD Tar zxvf RH-306010003.tar.gz Load Driver New OS InstallationWindows Server Choose the Don’t search online option Confirming Driver InstallationExisting System Windows Vista Existing System Windows Server Existing System Windows XP Existing System Type sh ./install Red Hat Linux Enterprise 4.4Type mount -r /dev/fd0 /mnt/floppy Type cd /mnt/floppy Fedora Core Fedora Core 7 Type sh ./install Type cd umount /media/floppy SuSE Open 10.2, 10.3, 10.5Type mount /dev/fd0 /media/floppy Type cd /media/floppy SuSE Sles 10, 10 SP1 Miracle Linux Option 2. Device Node Does Not Exist FreeBSD 6.1Option 1. Device Node Exists Existing System Esxcfg-boot -rg esxcfg-boot -b VMware ESX Server 3.0.2 Installing Drivers Page SuperTrak Bios SuperBuild Utility SuperTrak Bios screen SuperTrak Bios screen, logical drive offline Accessing the Main Menu SuperBuild Main Menu Selecting a Controller Viewing Controller Information Memory Type DDR2 Sdram Viewing Physical Drive Information Managing Physical DrivesViewing Physical Drives Managing Physical Drive Problems Viewing Disk Array Information Managing Disk ArraysViewing Disk Arrays Creating a Disk Array Deleting a Disk Array Changing Disk Array SettingsRebuilding a Disk Array Viewing Logical Drive Information Managing Logical DrivesViewing Logical Drives Creating a Logical Drive Initializing a Logical Drive Write Cache Policy Choose from Write Back or Write Through Changing Logical Drive Settings Deleting a Logical Drive Selected logical drive is removed from the list Managing Spare Drives Viewing Spare DrivesViewing Spare Drive Information Creating a Spare Drive Changing Spare Drive Settings Deleting a Spare Drive Viewing Background Activity Viewing Nvram Events Managing the Event LogViewing RAM Events Clearing the Event Logs Synchronizing Time with an Embedded Site Setting the Time ZoneWorking with Time Sync Using the Miscellaneous Menu Making the SAS Ready LED SettingMaking the Sgpio Backplane Setting Working with the Buzzer Enabling or Disabling the Buzzer 106 Management with WebPAM PRO 108 Management with WebPAM PRO Accessing the Interface WebPAM PRO interface Using the Header Using Tree View Using Management View WebPAM PRO Tree View Choosing a Display Language Viewing the Event Frame Viewing the Storage Network Saving the Event FrameDeleting the Event Frame Logging out of WebPAM PRO Storage Network appears in Tree View Viewing User Information Making User SettingsManaging Users Changing Your Own Password Making Your Own User SettingsChanging a User’s Password List of User Privileges Creating a UserDeleting a User 119 Adding a Subsystem or Host Working with Subsystem/Host ManagementViewing Subsystem/Host Information In-Band versus Out-of-Band Deleting a Subsystem or Host Setting User Privilege Changing Web Server Settings Managing Software ServicesViewing Service Status Setting up Email Service Restarting the Tomcat ServerWindows Linux Sending a Test Email Message Setting up Extended SmtpSetting Event Frame Refresh Time Changing CIM Client Settings Changing CIM Server Settings Setting User Rights Managing the HostViewing Host Information Refreshing the WebPAM PRO Screen Managing the Subsystem Viewing Subsystem Information Setting an Alias for the Subsystem Clearing Statistical DataUpdating the Firmware Click the Clear Statistics link Severity Definitions Checking Subsystem HealthViewing the Runtime Event Log Viewing the Nvram Event Log Saving the Runtime Event LogClearing the Runtime Event Log Saving the Nvram Event Log Clearing the Nvram Event Log Making Background Activity Settings Viewing Current Background Activities Running Background Activities Running Media Patrol Scheduling an Activity Running PDMViewing Scheduled Activities 136 Viewing System Configuration Deleting a Scheduled Activity 138 Viewing Controller Information Managing the ControllerViewing Controllers Information 140 Making Controller Settings Viewing Controller Statistics Viewing Battery Information Clearing an Orphan Watermark Silencing the Buzzer Making Buzzer SettingsTesting the Buzzer Viewing Buzzer Information Managing Enclosures Viewing Enclosure Information Virtual or Third Party Enclosures Viewing a List of Physical DrivesLocating a Physical Drive Sata Drives SAS Drives Making Global Physical Drive SettingsPromise Enclosures Viewing Physical Drive Statistics Making Physical Drive SettingsAdjustable Items Clearing Stale and PFA Conditions Locating a Disk Array 151 Creating a Disk Array Automatic Configuration Creating a Disk Array Express Configuration 154 Logical Drive Creation Creating a Disk Array Advanced ConfigurationDisk Array Creation Summary Disk Array Operational Status Making Disk Array Settings Physical Drive Status 159 160 Migrating a Disk Array Rebuilding Automatically Rebuilding Manually Running Media Patrol on a Disk Array Running PDM on a Disk Array Transitioning a Disk Array Preparing a Disk Array for Transport 165 Viewing Information for All Logical Drives Logical Drive Status Locating a Logical Drive Viewing Logical Drive Statistics Logical Drive Synchronization Initialization Running Redundancy Check Viewing the Logical Drive Check Table 171 Viewing a List of Spare Drives 173 Making Spare Drive Settings Deleting Spare Drive Running Spare Check Working with the Logical Drive Summary Viewing a List of All Logical Drives Viewing Individual Logical Drive Information 178 Opening the CLI on Windows Navigate to the C\Program Files\WebPAMPRO\Agent\bin folder Opening the CLI on Linux, FreeBSD, and VMware Go to the /opt/Promise/WebPAMPRO/Agent/bin directory Table of Supported Commands Command Action View redundancy check status and progress This can be used in place of the help command or List of Supported Commands AboutArray Usage Options Transport ID= Decimal places. If not specified, all available capacity is Battery Examples Bbm Bga Spare in the following condition Buzz Config Checktable 193 Ctrl Maximum amount of usable space Command from host is supported Date Enclosure Event Export Factorydefaults Init Logdrv Migrate Displayed Pdm Phydrv Option. Defaults to be all if -d is not specified Medium error threshold. If the threshold is reached, Ptiflash Port number Rc -a start -l3 -n -p rc -a start -l3 Rc -a stop -l2 Spare Spath Stats HBA Subsys Sync Topology Transit Specifies the id of disk array which contains the revertible Technology Background Introduction to RAID RAID 0 Stripe RAID 0 Striping interleaves data across multiple drives RAID 1 Mirror RAID 1 Mirrors identical data to two drives RAID 1E Enhanced Mirror Enhanced Data Mirrors Physical Drives RAID 5 Block Striping with Distributed Parity RAID 5 stripes all drives with data and parity information RAID 6 Block and Double Parity Stripe RAID 6 stripes all drives with data and dual parity RAID 10 Mirror / Stripe Data Stripe Mirror Physical Drives RAID 50 Striped Distributed Parity Component Minimum Maximum RAID 50 Axles 3,3,3 RAID 60 Striping of Double Parity RAID 60 is a combination of RAID 6 and RAID RAID 60 Axles 5,5 10,10 4,4,4 231 Choosing a RAID Level Advantages Disadvantages RAID 1E 234 High Read data transaction rate Choosing Stripe Block Size Choosing Sector Size Logical Drive Size Sector Size Choosing Cache PolicyTB Limitation Write Cache Policy Capacity CoercionRead Cache Policy Initialization Hot Spare Drives Partition and Format the Logical Drive RAID Level Migration Target Requirements None Add physical drives maximum RAID 10 must have less than 16 physical drives Physical drives maximum Ranges of Disk Array Expansion PDM Delete and Recreate Current LD Size Maximum LD Sector Size Expansion Size PDM Triggers Media PatrolPredictive Data Migration PDM Transition Drive Failure and Automatic Rebuild 250 Automatic Transition Manual Transition 252 When a Physical Drive Fails Critical & Offline Logical Drives 254 Rebuild Operation With a Hot Spare DriveWithout a Hot Spare Drive 256 LEDs Problems Reported by SuperTrakBuzzer Fault Activity Firmware Status Global LED DisplayDirect LED Display Logical Drive Status Bios 260 What to Look For Problems Reported in WebPAM PROOpen WebPAM PRO 262 Finding the Failed Drive in SuperBuild Finding the Failed Drive in WebPAM PRO Physical Drive Management screen Salvaging Physical Drives Rebuilding a Logical Drive Spare Drive AvailableNo Spare Drive Available Manual Rebuild SuperBuild Utility Manual Rebuild WebPAM PRO Recovering from a Blank Screen Cache Battery Does Not Charge Frequently Asked Questions Pre-Installation Speed, Device Types, Capacity, CablingCan I use Atapi devices on the SuperTrak EX Series? Will Acpi work with HDDs on the SuperTrak EX Series? Drive Issues How can I change the resources that the SuperTrak uses? Installation Issues Capacity, Booting Aren’t the WebPAM PRO icons supposed to be animated? Post-InstallationWhy can’t I run WebPAM PRO in Konqueror? Technical Support Services Contacting Technical SupportUnited States Netherlands Taiwan GermanyItaly China Limited Warranty Disclaimer of other warranties Your Responsibilities Returning the Product For Repair 279 280 Appendix a Partition and Format Click the Next button to start the Wizard Appendix a Partition and Format 284 Updating SuperTrak Bios and Firmware Downloading Bios and Firmware File Downloading the WebPAM PRO Update File Installing the WebPAM PRO Update FileUpdating WebPAM PRO Logging into WebPAM PRO Appendix C Battery Backup Unit Installing the BBU BBU module connectors on EX4650. Other models are similar 290 Schematic Diagrams Appendix D LED Backplane Connections Backplane Storage Device Status Direct LED DisplayAggregate LED Display Global LED Display Index Numerics Start 27 Jbod 14 107 Status 92, 93 Stripe size 21, 93, 156 Logical drive 94, 95, 156 Delete 99, 174 information List 97 Buzzer 104 VTrak Jbod 14, 16, 147, 151, 167 Info 166, 167